Staybridge Suites Benton Harbor - St. Joseph by IHG Reviews
Reviews
8.2
Very good
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Property manager name Shy placed a $250 deposit for checkin without notifying me of the $250 deposit. Every property prior to this one has always made me aware of deposit charged prior to running my card. I travel a lot as a contractor so for me this speaks in volumes.
The suite was probably one of the best hotel rooms that we have ever stayed in. There were only two things that weren't great, the comfort of the couch and the tub drained slow. Other than that, I was very pleasantly surprised.
Elevators smelled like marijuana. Hotel is at 10% capacity ( quote from guy at check in) yet a family of 8 is staying directly across from my room? Staff was very friendly. Rooms were clean.
Travelled with family, Travelled with family and small children, Travelled with group
10 Nov 2024
Liked: Amenities
Disliked: Cleanliness, staff & service
The property is newer and fairly decent for the price. The location is good. The staff was not attentive. I asked for a few things for the room and was met without help. There was trash in our floor for 3 days out in the hallway by a few different rooms and no one ever came to remove it.