The reviews you will see online are generally accurate. In no particular order: One towel, no room service, cracking plaster throughout building, unsecured/broken side doors, shower door doesn't fully close, running toilet, slow responding air conditioning (likely needs exterior cleaning to remove years of particulate buildup). Overall, I think the statement "deferred maintenance" sums up every issue with this facility, and at this point I'm not sure the amount of time and money to bring the facility up to good quality is something the owners care about or may even be capable of doing (spiral of lower nightly cost and lower money to perform needed maintenance). Its likely some of this may even predate the current owners if the business was ever sold at some point given the time it would take for some of these issues to crop up.