2/10 Terrible
Terrance
Travelled with family
20 Mar 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here a few times in the past. It was always okay. But my most text stay this past weekend was not great. The room I received was the dirtiest room I've ever received. The carpet was cleaned, there was trash on the floor, there was an odd odor, there was a finger nail clipping in the part that hold the telephone, and there was food still in the fridge. From Sonic at that! But what I found the most nauseating was the bedding. It was fixed and the pillows were aligned so I'm assuming a housekeeper did it. But these sheets were stained, had particles between the bedding, and had human hair on them. Im assuming this place was cleaned because the bathroom was clean at least.
So we told them about the situation and we moved rooms. The room was much cleaner. I complained to the front desk the following morning. They offered to refund my money but I had to go through Expedia first since I booked the room under them. Four days later I still can't get a refund because Expedia is claiming they can't get a hold of management. I then tried this morning and no one will return my calls, either. Probably avoiding the whole situation. Definitely not a great experience. I'm not one to complain but this is being handled poorly. I dont recommend staying here. Definitely not worth the price.
Terrance
Stayed 1 night in Mar 2025