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Air conditioning was terrible. Even with thermostat and power to the room turned off, the noise made it impossible to sleep and we requested a move to another room. Staff agreed the room wasn't fit for purpose and agreed to a full refund

Unfortunately from arrival it didn’t start well. Prior to arrival we were given a discounted parking code that had expired and was told on arrival that they no longer give codes out despite giving an expired code via email before arrival. Room is dated and needs an upgrade. Bed was very soft and uncomfortable. Cleanliness wasn’t great but we ignored it as we weren’t in the room long. Breakfast was ok, but overall poor and wouldn’t stay again.

Lovely hotel would definitely stay again, Clean room Breakfast lovely As you would expect for star ratings

Room clean but carpet stained and dusty in corners, no soap container so soap was sliding all over the bathroom top so had to keep it on a towel to soak up the water

Check in was easy and the reception staff said let them know if I needed anything. I wanted green teabags and asked for them over 2 days about 4 times. Eventually, Georgia, the reception supervisor, put them in the room herself, so I had them for my last evening…… I’d asked for a walk-in shower but the water was lukewarm, and, although they said it had been fixed, it hadn’t, so two disappointing showers in 2 days! The room was clean but the floor was a bit gritty (I was barefoot as I don’t wear shoes indoors) but otherwise a corporate room, plenty of space and adequate lighting and quite nice biscuits. I can’t understand why quality hotels only offer instant coffee in the rooms though! After checkout, while I was waiting to leave for my train, Georgia very kindly found me a nice place to sit. Would I stay there again? Not sure, but it is a few mins walk from the National Museum of Wales, which is why I chose it.

Overall it was a clean and comfortable stay. We stayed for a weekend in April. Staff were really friendly and helpful. Just a few things in room that needed touching up in our room but did not affect our stay. Nice and quiet as well.