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Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

4.5 star property

Photo gallery for Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

Bar (on property)
Property video
STAR Class Junior Suite Ocean View
Beach
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Parking included
  • Free Wi-Fi

Explore the area

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Carretera a Punta Sam, SM006 MZA2 Lote 7, 08 Zona Coster Zona Continental, Costa Mujeres, QROO, 23028

Room options

View all photos for Directors Suite One Bedroom

View from room

Directors Suite One Bedroom

  • Garden view
  • 114 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite

8.8 out of 10
Excellent
(44 reviews)
  • Garden view
  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for STAR Class Directors Suite One Bedroom

View from room

STAR Class Directors Suite One Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 114 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for STAR Class Junior Suite

View from room

STAR Class Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for STAR Class Junior Suite Swim Out

Terrace/patio

STAR Class Junior Suite Swim Out

8.4 out of 10
Very good
(7 reviews)
  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite Swim Out

Terrace/patio

Junior Suite Swim Out

8.0 out of 10
Very good
(27 reviews)
  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for STAR Class Junior Suite Ocean View

View from room

STAR Class Junior Suite Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 54 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Similar properties

Bar (on property)
Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort
Costa Mujeres Resort Strip
  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
3.9 out of 5, Good, 1,003 reviews
The price is NZ$627
includes taxes & fees
27 May - 28 May
Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

About the area

Costa Mujeres

With a stay at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only in Costa Mujeres, you'll be 2.8 mi (4.5 km) from Playa Mujeres Golf Club and 8.3 mi (13.3 km) from Ultramar Ferry Puerto Juárez. .This all-inclusive property is 9.4 mi (15.2 km) from Isla Mujeres Ferry Terminal and 9.7 mi (15.5 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪So Cal Gourmet Food Emporium - ‬1 min walk
  • ‪Grand Caribe - ‬8 min walk
  • ‪Kulinarium Riu Latino - ‬3 min drive
  • ‪The Shores Restaurant - ‬1 min walk
  • ‪Restaurante Grill - ‬8 min walk

About this property

Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only offers 380 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to furnished balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, PH Spa. The spa is open daily.
Make yourself at home in one of the 380 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations with rainfall showerheads and complimentary toiletries.
Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, a 24-hour health club, and a sauna. Additional features at this property include complimentary wireless internet access and concierge services.
For lunch or dinner, stop by So Cal Gourmet Emporium, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Unwind at the end of the day with a drink at the bar/lounge or the swim-up bar. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
So Cal Gourmet Emporium - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
East Sushi & Teppanyaki - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Sunset Strip Steakhouse - This steakhouse serves dinner only. Open daily.
La Cocina Mexican Cuisine - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Gusto Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • East Sushi & Teppanyaki
  • Gusto Italian Trattoria
  • La Cocina Mexican Cuisine
  • So Cal Gourmet Emporium
  • Sunset Strip Steakhouse

Things to do

  • 24-hour health club
  • 4 outdoor pools
  • Full-service spa
  • Pilates classes
  • Sauna
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Front entrance ramp
  • No lift
  • Portable bathtub seat
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • Built in 2019
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 35.193 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 003-007-003963/2025

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 7:00 PM
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Planet Hollywood Adult Scene Cancun All Inclusive

Planet Hollywood Adult Scene Resort Spa All Inclusive

Planet Hollywood Adult Scene Cancun Resort Spa All Inclusive

Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 384 out of 761 reviews
Rating 8 - Good. 155 out of 761 reviews
Rating 6 - Okay. 92 out of 761 reviews
Rating 4 - Poor. 63 out of 761 reviews
Rating 2 - Terrible. 67 out of 761 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Roger J

Travelled with group
Liked: Cleanliness, amenities
Property was in good condition, food was fantastic, entertainment was plentiful! Drinks were great, service was mostly good, but felt like alot of the "check-in's" were just upsell opportunities. Not having water the last 2 days and no hot water multiple days put a damper to it.
Stayed 7 nights in Feb 2026

4/10 Poor

Cynthia, Navarre

Travelled with partner
We had two of our 4 day stay where we had NO hot water. So cold showers on vacation. I am ver frustrated about paying for something we didn’t receive. Dana and David our Expedia concierge’s were good and helped a lot. I asked the hotel to help with resolving my concerns because I paid for something we didn’t get. He said Expedia had to refund not the hotel. Someone owes me a refund as 4 cold showers was very unpleasant. Morning and evening after beach and before dinner. I asked for manager and told he was unavailable
Stayed 4 nights in Feb 2026

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
We recently stayed at Planet Hollywood Cancun Adults Only and overall, I would describe the experience as mixed — some highlights, some frustrations, and definitely room for improvement. Let’s start with the positives. The beach is absolutely beautiful, and the grounds are truly immaculate. The landscaping is pristine and very well maintained — the property itself is visually stunning and gives you that luxury vacation feel the moment you arrive. We booked through Expedia and were assigned a host and hostess — David and Dana — and they were tremendous. They were attentive, responsive, and genuinely helpful throughout our stay. They truly elevated the experience and made things much smoother for us. The housekeeping staff also deserves recognition. Our room was consistently very clean, and the maids did an excellent job every day. Now for the average. The restaurant options are plentiful and the variety is good, but the quality and service were inconsistent. We had excellent meals at the Indian restaurant and the Brazilian steakhouse — both were highlights. However, the Italian, Teppanyaki, seafood, and Mexican restaurants were hit-or-miss in both service and food quality. Surprisingly, the Mexican restaurant was the most disappointing. Given the location, we expected it to shine, but it felt underwhelming — closer to fast-food style Mexican than authentic cuisine. As for the negatives. The buffet was unfortunately chaotic. Long lines, picked-over food, and below-averag
Stayed 8 nights in Feb 2026

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities
The staff was amazing
Stayed 4 nights in Feb 2026

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff excellent and friendly. Very clean. Food very good.
Stayed 7 nights in Feb 2026

6/10 Okay

Garrick

Staff was great. The property managers need to work on the upkeep of most of the amenities. The hot tubs did not work in the star class or the regular pool on the adult side. The basketball goals were broken. Also, there was a lot of of food and items left outside for several days during our trip that was never picked up by the staff. Aesthetically it doesn’t look good. If it wasn’t for our Expedia concierge, I would have given less stars . The Expedia concierge was the best part of our stay.
Stayed 2 nights in Feb 2026

4/10 Poor

isabel

Stayed 3 nights in Jan 2026

10/10 Excellent

Umaima

Stayed 1 night in Jan 2026

10/10 Excellent

Lucian

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room and the whole resort was very clean and very orderly. The staff is delightful and the food is very versatile and tasty.
Stayed 9 nights in Jan 2026

8/10 Good

Tanveer, Surrey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great but they really need to improve their Room Service timing and refilling of mini bar. Nobody wants to wait three hours for the water bottle to get refilled.
Stayed 8 nights in Jan 2026

8/10 Good

krystal

Travelled with group
Liked: Cleanliness, property conditions & facilities
Rooms were great!!! Food was just ok. Too many amenities with family side. Wish there were more adults only things/restaurants/ cafe etc. swim outs were very cold! We called them our cold plunge
Stayed 4 nights in Nov 2025

10/10 Excellent

Bethany

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Place was very clean, staff we lovely. Lots of food options and snacks. We were pleasantly surprised to get upgraded to star class which allowed us an additional pool and restaurants. We had our favourite bar tender Louie (his name tag was MIA so not sure it in spelling it correctly) who worked in the premiere bar & lounge, he was so funny and always remembered our drink orders! We had a swim out in our room and it was worth the upgrade, so nice and refreshing! We will be back again for sure!
Stayed 6 nights in Jan 2026

4/10 Poor

Shari

Travelled with family
I was disappointed with my stay overall, especially given the expectations for this resort. Despite staying on the adults-only side, there were children present, and I could hear kids throughout the night and early mornings, which defeated the purpose of booking that section. One of the biggest issues was a 12-hour period without running water in our room. This made it impossible to shower or use basic amenities and significantly impacted our stay. No meaningful resolution or follow-up was provided. For New Year’s Eve, guests were heavily pushed to purchase additional dinner packages. Regular dinner restaurants and even the buffet were unavailable unless you paid extra, which felt inappropriate for an all-inclusive resort. Throughout the property, there were constant sales pitches for spa packages and excursions, with staff approaching us frequently, which made it difficult to relax. The restaurants were decent, but the buffet was below average. Drinks were consistently watered down. Overall, the experience did not match the price or the all-inclusive promise. I would not stay here again.
Stayed 6 nights in Dec 2025

10/10 Excellent

Nisarg Ashokkumar

Stayed 6 nights in Dec 2025

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous! Very clean, healthy food, friendly staff, and plenty to do! Beautiful!!!!
Stayed 5 nights in Dec 2025

2/10 Terrible

Nelly

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
This was our 23rd visit to Mexico, and unfortunately the worst hotel we’ve ever stayed at. We arrived on the 28th with All-Inclusive Adult Scene, but staff were rude and unhelpful from the start. We were told there were five restaurants available by reservation, yet after trying for several days, we couldn’t get a single reservation. The only people who helped us were those wearing purple tops (not hotel staff)—they were kind and professional. Thanks to them, we finally got a reservation at the Teppanyaki restaurant, which saved part of our trip. Special thanks to Erika (manager), Martin, Manuel, Chef Efrain, Willy (adult reception), Lidia, and Defanty—they showed what real hospitality should look like. On December 31st, I went to the children’s reception to express my frustration after three days of trying to book a restaurant. The staff member responded, “This is high season, you can’t expect any less.” His response made me cry. We spent $12,993 on this hotel and paid an additional $135 to upgrade the room, so this treatment was extremely disappointing. New Year’s Eve was also frustrating: special menus cost $69–$149 per person, and tables near the show were over $600, despite paying all-inclusive. One positive note: Sarahi, who serviced our room, was very kind and helpful. Save your time, your money, and the disappointment.
Stayed 5 nights in Dec 2025

8/10 Good

Eva

Stayed 7 nights in Dec 2025

8/10 Good

Lauren

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, plenty of pool & food options, and lots of seating availability on the beach.
Stayed 7 nights in Dec 2025

10/10 Excellent

Amarjit

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Antonio kept the room very clean. Water pressure in the shower was slow. All good otjerwise. Mauricio and David as ambassadors were great!
Stayed 5 nights in Dec 2025

10/10 Excellent

Marlene

Travelled with group
Liked: Cleanliness, property conditions & facilities
Clean, good food and lots of party vibes. Beautiful beach! Great service! Expedia rep made sure we were taken care of!
Stayed 4 nights in Nov 2025

8/10 Good

Tara

Stayed 6 nights in Oct 2025

10/10 Excellent

Ayelette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very beautiful. Lovely concept for a resort and would return.
Stayed 5 nights in Nov 2025

10/10 Excellent

Leonardo

Liked: Cleanliness, amenities
Everything
Stayed 4 nights in Nov 2025

6/10 Okay

Francine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The resort was great and our staff "Buttler", Luis was absolutely amazing in making our stay a pleasant one. Thank you Luis. The biggest dissapointment was that at booking this trip, it was not clear that there would be no transportation to/from the resort - which added cost to our trip that was not planned, and when you are in a foreign country, it is very uncomfortable and not always safe how you book transportation. We paid over $200us to get from the airport to the resort, then Luis suggested Uber and that was much more reasonable. Expedia should improve this service when booking a trip.
Stayed 7 nights in Nov 2025

10/10 Excellent

Benita

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and beautiful area. Everyone was very helpful. Jazmin at the cabanas and our Expedia Reps, Jose Luis Perez and David Albahari. at the resort were also. They were very responsive and helpful.
Stayed 5 nights in Nov 2025

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