Compare Cheap Hotels in Canterbury

We had no hot water in our room so couldn’t use the bath or shower, the air conditioning unit did not work and the room wasn’t well cleaned. I have to say that after speaking with the staff at the hotel they were very helpful and did offer a refund for the affected night, but we did check out a night early to find a different hotel as the problems weren’t resolved and a new room couldn’t be offered due to it being fully booked. It’s quite run down and was a disappointment, we expected it to be nicer than it was and definitely expected the basic things like hot water to work. It is in a great location, right in the center of everything and good for a night but if you’re looking for something more romantic for say an anniversary then I would probably avoid. It’s a shame as it could be much nicer if it had a bit of TLC.

What a wonderful welcome from Hannah and the team. Brilliant stay and wonderful breakfast. They are currently carrying out a refurbishment (hence 4 rather than 5 stars for the actual hotel). Didn't impact, other than the restaurant being closed but wow from what they've done so far it's going to be stunning! Great location too

Very clean room. Close to the city centre and the ideal location for my friends Hen do

We stayed in Willow, the staff were so lovely and attentive! They work so hard to make everything nice for you . The balcony was lovely this morning. We did the walk around the nature reserve and boat trip was great! Pete the captain was so nice and very knowledgable. We had the best time and Will definitely come back soon . Thanks to all the staff x

Great hotel. Warm and welcoming. Comfy rooms and comfortable bed. Very nice breakfast too!

Fifth time of staying . Recommend, Great food. Good room. Quiet nights sleep.