2/10 Terrible
Amber M.
7 Aug 2025
Disliked: Cleanliness
Disappointed from the moment we opened the door
I can't say that our conditions were deplorable, but it's not what we booked and there were barely any accommodations made for what we lost. We booked the house on Whippoorwill. Arrived at 3:55 (for our 4:00 check in) to a 92 degree house that climbed to 94 by the time we left. We sat by the water for a couple of hours while they "escalated our problem."We have small children. It was the whole reason we picked the house and location that we did. The water was shallow and crossable, the backyard was something we could play in all day. The kids were thrilled and again, it was the whole purpose of our vacation. They relocated us to a house a half mile down the road. The back yard was completely useless to us because it was so steep and blocked, it was very overgrown and the water was too deep to let the kids play in. I picked up 13 dead cockroaches immediateley upon arrival. Every morning I would find more dead cockroaches. We had no tub to bathe the kids in like we did the house we had actually booked. Other than the literal closet with bunkbeds, It wasn't set up for kids whatsoever. I sent pictures and expressed all the issues, I simply received a thank you for your patience response. I asked to at least be able to use the backyard at the house we should have been staying at.....that request was denied. I asked to be compensated since we couldn't use our rental for what it was intended for....we ended up spending about 600 on excursions that we were never supposed to have
Amber M.
Stayed 3 nights in Aug 2025
