The office is very run down, check in took forever, hair was present in the shower, which was not ours, the sink did not drain in our room at all, had to brush our teeth in the tub, booked a king room, got 2 queen beds instead, continental breakfast was terrible, muffins and juice from a jug that had to be poured into a cup, not individual ones, terrible pillows, flimsy sheets and blanket on bed, just not a great experience at all.