6/10 Okay
Emily
Travelled with partner
17 Mar 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only reason I didn’t give them a higher rating was because when I initially entered the hotel to check in there was a group of young people (toddlers-teens) leaving the pool area and getting on the elevator. I mentioned to the receptionist that I’d rather not be on the same floor with them- I was exhausted from driving all that day and had another long day of travel ahead of me. She said, ‘I don’t think they’re on the same floor.’ IMMEDIATELY when we got off the elevator I heard them running up and down the hall, doors slamming, talking loudly… We were not only on the same floor, we were on the same hall. They had every room on the hall but one and we were in that one. I went down to the reception desk and asked to be moved. The receptionist did it, but acted like I was bothering her unnecessarily. She put us one floor down, but put us by the stairwell and I SWEAR those kids were in and out of the stairwell half the night! Not overly loud, but still- doors slamming every few minutes. I remember being on a trip as a teen- I know they were having fun and I wasn’t angry with them. What bothered me was that I told the receptionist I didn’t want to be close to them and she put me on the same floor; when I asked for a different room she acted like it was a bother and put me a floor lower, surely knowing that it would still be loud; and the hotel didn’t seem busy so why wouldn’t she give me a room on the other hall, farther away from the kids?
Emily
Stayed 1 night in Feb 2025