Compare Hotels with Pool in Central Omaha

The hotel was very much in transition/mid renovation when I stayed there. Staff was very friendly and helpful when we needed them. The room was clean and the bed was comfortable. The overall stay was fine with some minor inconveniences. The single bed room option only had 3 pillows, so we asked for another (staff was happy to do so) and the TV had some quirks that the staff also happily walked us thru (didn't automatically tune to satellite, so each time you needed to scroll thru input options after turning it on). Breakfast in the morning was a little disappointing Saturday hours were 6:30a-9a which seems shorter, and the options were underwhelming. Waffle maker was out of batter and the other hot option was biscuits and gravy which were lukewarm. We had leftovers from dinner so decided to eat those instead only to find the microwave in our room didn't work, and there wasn't one in the breakfast area we could use.

No pool Room wasn’t clean Breakfast was cold they ran out of food by 8:00

The lady working the front desk around 6 PM on May 6th should not be working in hospitality or any customer-facing role. It was one of the worst customer service experiences I’ve had. What was even more concerning is that another employee there, who I believe was security, implied this is a common issue with her behavior. I ended up not staying at the hotel and went to Kimpton instead. I’d strongly recommend checking the recent customer service reviews before booking here. Hopefully management takes this feedback seriously and makes the necessary staff changes.

Staff was helpful and friendly, but the hotel was a little run down.

The room was very nice / coffee was good

Would not stay there. Room was so bad, I left and booked a room elsewhere after moving to another room after check in.