If You Expect Basic Respect, Stay Elsewhere
Checked in at 6:30 p.m. to a non-smoking room that reeked of weed smoke. I reported it immediately. The front desk refused to offer another room and said I could leave for a refund — at 8:00 p.m., with no help and no apology.
When I explained I couldn’t sleep in that environment for health reasons, they refused to inspect the room, then called management, who never spoke to me. Instead, I was gaslighted — told I was the issue for being “too sensitive.” No support, no respect, just “leave or stay.”
I left, as instructed. The refund never came. I spent two months chasing it through Expedia and my credit card. The hotel ignored everything.
This is a hotel that hides behind policy, refuses responsibility, and does not care what happens to you once you check in. If I had children or older relatives with me, being kicked out at night would’ve been even worse. Shameful treatment.
My advice: Don’t risk it!