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Best Western Smoky Mountain Inn

2.5 star property

Photo gallery for Best Western Smoky Mountain Inn

BBQ/picnic Area
Exterior
Free daily continental breakfast
Outdoor pool
In-room safe, desk, laptop workspace, iron/ironing board

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • 24/7 front desk
  • Pool
  • Air conditioning
  • Parking included

Explore the area

View map
130 Shiloh Trl, Waynesville, NC, 28786
  • Blue Ridge Parkway Balsam Entrance
    ‪6 min drive‬
  • Lake Junaluska Conference and Retreat Center
    ‪8 min drive‬
  • Maggie Valley Festival Grounds
    ‪16 min drive‬
  • Asheville, NC (AVL-Asheville Regional)
    ‪52 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

8.2 out of 10
Very good
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Mountain View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Refrigerator & Microwave, Mountain View

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.6 out of 10
Exceptional
(31 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bathtub, free toiletries, hair dryer, towels

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(22 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

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About the area

Waynesville

Located in Waynesville, Best Western Smoky Mountain Inn is within a 5-minute drive of Balsam Spa and Folkmoot Friendship Center. .This hotel is 19.7 mi (31.7 km) from Great Smoky Mountains National Park and 14.7 mi (23.6 km) from Cataloochee Ski Area.

What's nearby

  • Blue Ridge Parkway Balsam Entrance - 6 min drive - 8.2 km
  • Lake Junaluska Golf Course - 7 min drive - 9.1 km
  • Lake Junaluska Conference and Retreat Center - 8 min drive - 9.4 km
  • Wheels Through Time Museum - 16 min drive - 12.7 km
  • Maggie Valley Festival Grounds - 16 min drive - 13.1 km

Getting around

  • Asheville Regional Airport (AVL) - 43 min drive

Restaurants

  • ‪Taco Bell - ‬15 min walk
  • ‪Maggie's Galley - ‬3 min drive
  • ‪Cookout - ‬19 min walk
  • ‪Blue Ridge Beer Hub - ‬5 min drive
  • ‪Haywood Smokehouse - ‬4 min drive

About this property

Best Western Smoky Mountain Inn

Hotel in Waynesville with free breakfast and a fitness center
Best Western Smoky Mountain Inn offers 58 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply).

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 58 air-conditioned rooms featuring refrigerators and microwaves. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with bathtubs feature complimentary toiletries and hair dryers. Conveniences include safes and desks.
Don't miss out on recreational opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, a picnic area, and a vending machine.
A complimentary continental breakfast is served daily from 7:00 AM to 9:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and a 24-hour front desk. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 7:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Business services

  • 24-hour business centre
  • Conference space

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift (single-level property)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

BEST WESTERN Smoky Mountain
BEST WESTERN Smoky Mountain Inn
BEST WESTERN Smoky Mountain Inn Waynesville
BEST WESTERN Smoky Mountain Waynesville
Best Western Smoky Mountain Hotel Waynesville
Best Western Waynesville
Waynesville Best Western
Smoky Mountain Waynesville
Best Western Smoky Mountain Inn Hotel
Best Western Smoky Mountain Inn Waynesville
Best Western Smoky Mountain Inn Hotel Waynesville

Reviews

Best Western Smoky Mountain Inn Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 556 out of 964 reviews
Rating 8 - Good. 296 out of 964 reviews
Rating 6 - Okay. 80 out of 964 reviews
Rating 4 - Poor. 17 out of 964 reviews
Rating 2 - Terrible. 15 out of 964 reviews

Reviews

10/10 Excellent

lucy

Travelled with family
Was really welcoming
Stayed 1 night in Jun 2025

8/10 Good

Genesis

Stayed 4 nights in Jun 2025

10/10 Excellent

Robin

Stayed 1 night in Jun 2025

10/10 Excellent

Christine

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean nice place to stay. Only complaint is that at 8:30am there was no breakfast left and we were told it would not be refilled even though breakfast ends at 9:00
Stayed 3 nights in Jun 2025

8/10 Good

Dennis

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Okay desk service

I would have gave 5 stars, but cannot. The reason being is due to the morning desk staff. The lady at he counter acted like it was below her to get out of the chair in the office to help us. When she did, she was very rude to us because we were making her do her job. The afternoon staff went above and beyond to make our stay pleasant.
Stayed 1 night in Jun 2025

8/10 Good

Donna

Stayed 1 night in Jun 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room. All staff we came into contact with were very helpful and friendly. Carolyn is outstanding! Parking a large pickup was a little difficult due to construction containers stored in the parking lot in front of the rooms. Definitely will stay again next time we’re in town.
Stayed 2 nights in Jun 2025

8/10 Good

Marichu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location. There's a nice view of the mountain and the surrounding area. I liked the plants and trees. We only stayed for 1 night so we didn't get to try the pool or outdoor patio. We were a little disappointed with the breakfast because it wasn't as good as the one at the Best Western in Georgia. Also the breakfast room is small. Overall we enjoyed our stay.
Stayed 1 night in May 2025

10/10 Excellent

Michael

Travelled with family
Super clean and friendly staff only 5 minutes from golf
Stayed 1 night in Jun 2025

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
So clean & pretty inside and out! Absolutely beautiful mountain views..kind staff..good breakfast, waffle maker, cereal, toast, yogurt, fruit & more. Walmart & shopping & restaurants 5 minutes down the road. Felt very comfortable & safe during our stay :) Hope to go back one day!
Stayed 2 nights in May 2025

10/10 Excellent

Ashley

Liked: Cleanliness, amenities, property conditions & facilities
I love this place I stay here all the time.
Stayed 6 nights in May 2025

4/10 Poor

Craig

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
In our room, the beds were the most uncomfortable beds I've slept on in a long time. Also, the bathrooms for some mysterious reason, have no exhaust vent. There's a small, 4x6 vent-like thing in the wall, but that is definitely not an exhaust vent. The property is located very close to the Blue Ridge Parkway, which is great. Staff was very friendly. They just need to upgrade the beds and put some exhaust fans in the rooms and that will help.
Stayed 2 nights in May 2025

10/10 Excellent

Lou

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Fridah

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful views and excellent service
Stayed 2 nights in May 2025

6/10 Okay

Kathy

Travelled with family and small children
I didnt like the fact that they was rude to my kids and hubby
Stayed 2 nights in May 2025

6/10 Okay

Raeann

Stayed 1 night in May 2025

6/10 Okay

Raeann

Liked: Cleanliness, property conditions & facilities, room comfort

Average Mid-Level Hotel

For a mid-level hotel, this one's fairly average. My initial encounter with an older woman at the front desk wasn't that great. She seemed really put out that I arrived at 2:30 to the point of rolling her eyes at me. I knew check-in was at 4pm, but often rooms are ready ahead of time, so I was just checking to see if that was the case. She also seemed miffed that I booked thru Hotels.com. When I walked out, I thought perhaps this woman shouldn't be working in customer service! Certainly not as the first person the public meets. When I checked in, my room didn't have any coffee cups & the coffeemaker hadn't been cleaned, nor was there a bag in the ice bucket. These were amended the following day, without me pointing them out. Other than that, the room seemed clean. I had to run the fan continuously because otherwise, every time the a/c shut off it made a super loud squeaky hinge sound, like a door from a haunted house! The toilet & sink are so low they're awkward, and I'm only 5' tall, so I'd hate to see anyone taller using them. There's NO soundproofing at all & you hear everything from the neighbors. Breakfast is lame. I didn't even bother after the first morning. The woman that works in the breakfast area was VERY friendly though, as was the younger woman who I encountered the first morning at the front desk.
Stayed 1 night in May 2025

8/10 Good

Abraham

Business traveller, Travelled with partner
Liked: Amenities
The room was big and beds are good and comfortable. The sink, bathtub and toilet seats were low like it was designed for children. Breakfast can be called snacks. The night clerks were nice and friendly.
Stayed 3 nights in May 2025

8/10 Good

joseph w.

Stayed 1 night in May 2025

8/10 Good

bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice affordable place!

Great place with a view !!
Stayed 3 nights in May 2025

10/10 Excellent

George Ann

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very pleasant staff. Beds very comfortable. Nice breakfast buffet. Lovely setting and grounds.
Stayed 1 night in May 2025

6/10 Okay

Thomas

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in May 2025

10/10 Excellent

Clint

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

lane

Travelled with partner
Liked: Cleanliness
Fine for the price.
Stayed 1 night in May 2025