Stayed at a sister best western plus in traverse city, and it compared to this one was a palace. Sorry, but this wasn't clean, stunk super bad of cigarettes and weed, the elevator looked like it has never been touched since it opened, people have spit on walls in the stairwells, carpets looked like they haven't been shampooed in ages... Maybe send some of the staff to traverse city to see how things can be run well??