4/10 Poor
Lee
Travelled with family
3 Aug 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rude manager and staff!
Hotel was clean. Pool was nice. Room was nice. I am extremely disappoint with the customer service. My Mother in Law took our four boys to Alton to visit family. She is in the best health she's been in years and finally was able to make this trip. It is a trip she has been dreaming of going on for a while now. She is fully capable of taking care of our kids even though there are four of them. She is a full time teacher still as well. The kids were not at the hotel, but only 3-4 hours max a day as they were mostly visiting sites and family. They would leave after breakfast and a come back around 8pm and be sleeping by 10pm. We are in the resort industry and our kids know how to behave in public! The manager told my mother in law she was too old to be doing this and incapable of containing four children on her own. This is a family friendly hotel! Several times they threatened to kick her out for noise complaints. They were extremely mad the 7 year old was getting his own cereal in the morning with her present. She just felt extremely unwelcome and didn't know what to do about it. Very disappointing and won't be going back.
Lee
Stayed 2 nights in Aug 2025























