Headline: Unusable room, broken locks, and a refused refund
Our experience at this property was unacceptable from start to finish. Upon arrival, our keys did not work. Even the maid’s master key failed, and she eventually had to get a physical manual key from the office just to let us in. We were promised the lock would be repaired by 3:00 PM; however, when we returned at 7:00 PM, nothing had been fixed.
The room itself was in poor condition: it had a foul odor, the furniture was covered in black stains, and the heater blew only cold air on a night where temperatures were forecasted to drop into the teens. When we informed management that we could not stay under these conditions, they claimed no other rooms were available and flatly refused to issue a refund. We did not stay a single night and are currently disputing the charges. Save your money and stay elsewhere.