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Margarita and her staff went above and beyond the week I stayed there in September of 2025. Though she is a manager, she helped with my luggage upon arrival and departure. She knew I was traveling alone and would be without people I knew for my birthday, and she went out of her way to ensure I had a wonderful birthday and week, with a small present, a chocolate treat and a personalized, colorful birthday note. She also assisted me with small things and it meant the world to me. Her staff also provided world class service, and assisted with the heating instructions, changing the language on the television, helping me unlock the door when my hands were full, extra room cleaning and more. The breakfast buffet is lovely, my room was gorgeous, the bed was extremely comfortable, and the heater was excellent. Tue location is outstanding, the staff is incredible ( especially the manager Margarita, Grace, Angie, Reno, Frank and the entire breakfast / cleaning staff. Thank you, Margarita and Kantu staff for making my birthday week memorable and thanks for your world class hospitality. You all work very hard , take pride in your work and sincerely care about your guests . Thank you.

Very convenient location close to city square. Staff are very friendly and helpful. We were also able to store our luggage here when going to Machu Picchu.

This was an excellent hotel. The facilities and staff were above and beyond. The included buffet breakfast was incredible. We also used the spa which was phenomenal. Would recommend this to everyone

Excellent service and very friendly staff

Very pleasant stay, staff made it enjoyable

The room was clean and well situated. Breakfast was very good quality and the staff was always pleasant and willing to help with any requests. Between my two stays (I was gone 4 days for the Inca Trail), the staff kept my luggage safe on their location and I found it waiting in my room when I returned. Everything was top notch. I was at Tierra Viva 14 years ago when I first went to Peru and it was my first choice returning this year. I do not regret that choice and would make it again in a heartbeat if I returned.