My sister and bother and I have been coming to this property annually for more than 20 years. We lost our brother sadly, in 2020. Other than the Covid years, my sister and I have continuously returned as we have had wonderful experiences and memories in New Smyrna.
Im sad to say that we were very disappointed in the new ridiculous parking fees and we entered our room and were shocked
to find our cabinets were bare. No dishes or silverware to be found. We are in a room with a full refrigerator, sink and microwave. We thought this must be a mistake, only to be told we can come down and pick up cheap paper plates, bowls and plastic silverware in the lobby.
We understand the costs are increasing everywhere, including at the BW, but the drastic decrease in your amenities at these high prices have caused us to determine this will be our last stay at your property, unless we hear these issues have been rectified and goes back to the wonderful hotel we have come to know and loved.