6/10 Okay
deborah
3 Feb 2025
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is lovely, staff great. Arrived no elevator working (were on 3rd floor) Staff helped. Heater couldnt figure out tried to call downstairs (phones dead) Ran down 3 flights of stairs. Heater is living room worked but in bedroom just blew cold air. Looked for remote for tv in bedroom (none) Ran down 3 flights (no phone) of stairs. Told to try using other tv remote. Didnt work but then noticed that the light had been plugged in where the tv cord was hanging. Unplugged light and plugged in t.v. Tried turning on from side manually but only 2 channels. Toilet ran and wouldn't always flush. My main concern here is the phones dead. My husband is in his 70's and if there had been an emergency I couldnt of called anyone and would have had to run down 3 flights of stairs to get someone to call. The hotel is not worth the cost to stay there, we could of stayed at Courtyard and had better luck with things working.
deborah
Stayed 1 night in Jan 2025