Cumbria winery accommodation

Badly needs bringing into the 21st century. No air conditioning in the rooms, and basic TVs with only Freeview. Need to change to smart TV or at least be able to Chromecast. Rooms are not cleaned by housekeeping unless you ask and when i did on 1 occasion they still didn't do it. I reminded them on reception after waiting 6 hours but still never turned up. In the end i knocked on housekeeping door to get fresh towels myself! Cooked breakfast was nice but very limited options for continental. Just natural yoghurt, no flavoured ones , especially nothing for our 5 year old daughter. Meats and cheeses was a tiny selection. I also personally think it's wrong to charge guests £15 a day to park your car. You know we all arrive by car so either just include in the price or don't do it. Bit annoying when checking out to be reminded I owe another £45. Staff were lovely as usual but you can tell they have cut back on the numbers. We stay there because of the location and the staff. I just wish you updated the rooms and the sofa bed in our family room is so uncomfortable it should be thrown out. Awful piece of furniture. For £260 a night i think your guests deserve more.

Great hotel, great helpful staff 10/10 great town great city centre

Despite the renovations going on, our stay was not affected. The room was lovely with a great view of the lake, thr view from the restaurant and balcony were amazing, The staff were friendly and helpful. Would definitely like to visit again.

Staff were great really helpful, hotel is in a fab location would stay here again! Loved the family Room. Swimming hours for children if staying for one night was tricky as check in 4pm and children can’t swim past 5pm and can swim after 10:30am the next day but check out 11. Other than that great stay thanks!

Customer service in the restaurant was amazing lots of different selections off food to choose from. Spa was lovely shame robes weren’t available In the room though. £1 coin needed for the lockers which I hadn’t realised. The rooms are very clean the bed was so comfy great nights sleep

Lovely rooms which are spotless and good size towels The Bath House amenities fabulous smell and quality Had the special Steak and wine dinner which was great value in the pub itself with happy friendly staff at hand throughout Gigantic breakfast cooked with care including everything you could want Very much enjoyed walking around Giggleswick which is very pretty