Overall, our stay was enjoyable. The one area I think was excellent was the breakfast food and setup. The food choices were good and the egg omelets were really nice. Also the Halloween decorations were very nice.
The customer service, on the other hand, was not as it should have been. When we called for help to have someone reset our TV signal they came to fix it but with an attitude of annoyance. Then, on the afternoon of our last night there, the elevator broke. It remained out of service for that afternoon and evening and still was out of service the next morning. For those of us who are seniors having to climb two or three flights of stairs is not easy, especially when having to bring luggage down two or three floors. When we asked if there was someone to help us with our luggage we were told there was no one who could help, especially since it was the weekend. I understand that getting elevator repair people to come on a weekend is difficult but the facility should have someone on staff during that time to help bring down luggage.