2/10 Terrible
robert
1 Aug 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They left our Room Door open while we were out
We have stayed at Wyndom Hotels before and it has been great. But not here in north carolina by Ashville Airport. The lobby smelled so bad everyday like bleach and chlorine. Our room was dirty on counters, end tables. No phone in room. You couldn't sit on couch with out falling to the middle. Not vacuumed. Had hair from Others on my barefeet. Had to ware saddles in my room. We could tell our room at some point had leaked from ceiling, But after a rain storm on 7-29-25 It soaked our carpet and the air conditioner by the window right by the bed. We told them about it, but no one ever seemed to care. They changed our room on wednesday 7-30-25. When we went upstairs our room to gather our stuff for the new room. Our door was left open the whole day wednesday when we got back late from being with family. All of our belongings were in our old room with the door open for any one to come in and take what they wanted. That is so unexceptable for any hotel to do this. Weather it be cleaning staff or maintenance. Plus it was still raining in our room. We will expect only 100 percert of our money back for the huge security issue they created for us. They really better step it up if they want people to leave good reviews

robert
Stayed 5 nights in Jul 2025



















