2/10 Terrible
Lynette
Travelled with family
17 Sept 2025
Disliked: Cleanliness, property conditions & facilities, room comfort
Do better Holiday Inn
Stayed in a king suite. The room itself wasnt bad except for right outside the window the pillar from the building was right there so that was our view. I didntbreally expect a great view though, i mean it was Dubuque, Iowa. Bathtub in my suite had standing water when using shower. Went down to use hot tub while my son swam and hot tub was out of order. Elevator was out of date on their inspections by months. The elevator floor was filthy with food and trash that a vacuum could have solved. The front desk staff clearly did not want to be there. The pancakes at breakfast were not done- the machine was not working properly. Had to ask breakfast staff to fill bacon, eggs, juice machine more then once while several guests were waiting and asking them to bring out more food as well. Pull out couch in my suite was so uncomfortable that my son got no good rest at all after being up all day for a wedding and then at a reception that night. We asked for more towels and staff said we dont have extra. Wow!!! Only good thing i have to say about my stay was location to wedding and reception i was there for. Will not return. I do not recommend! A multimillion dollar company such as Holiday Inn and this is how you run business?! Not a good look Holiday Inn, not a good look.
Lynette
Stayed 2 nights in Sep 2025