2/10 Terrible
Anna E
Business traveller
20 Jun 2025
Disliked: Staff & service
My daughter went to visit the university and arrived at the premises at around 6.45. The hostel had not sent a code to get in. She could not get access to the hostel. No staff were in the building despite her arriving before 9.30 (the time it said you needed to phone ahead). We phoned and sent messages but no response. She gained access because of another guest. Luckily the other guest was able to unlock the keybox, otherwise she would have been completely stuck. A day later we have had no response. The information said the front desk was manned till five and to make contact if arriving after 9.30 but no one was there. Luckily my daughter was not alone and the other guests were able to help her. They described having a similar problem earlier in the day. My daughter was also surprised when she did get in not to have a proper bed as all the photos showed beds. The kitchen was nice, but the service was nonexistent.
Anna E
Stayed 1 night in Jun 2025