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TRU BY Hilton Edmonton Windermere

2.5 star property

Photo gallery for TRU BY Hilton Edmonton Windermere

Dining
Exterior
Lobby
Business centre
Room, 2 Queen Beds

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • 24/7 front desk

Explore the area

View map
6025 Andrews Way, Edmonton, AB, T6W 1A4
  • Place, Currents of Windermere
    ‪8 min walk‬
  • Place, South Edmonton Common
    ‪7 min drive‬
  • Place, West Edmonton Mall
    ‪13 min drive‬
  • Airport, Edmonton, AB (YEG-Edmonton Intl.)
    ‪21 min drive‬

Room options

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

8.6 out of 10
Excellent
(91 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Handicap)

Room, 1 King Bed, Accessible (Handicap)

Room, 1 King Bed, Accessible (Handicap)

10.0 out of 10
Exceptional
(3 reviews)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

8.6 out of 10
Excellent
(51 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Handicap)

Room, 2 Queen Beds, Accessible (Handicap)

Room, 2 Queen Beds, Accessible (Handicap)

7.6 out of 10
Good
(5 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

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Exterior

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includes taxes & fees
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About the area

Edmonton

Located in Edmonton (Southwest Edmonton), TRU BY Hilton Edmonton Windermere is within a 15-minute drive of South Edmonton Common and Snow Valley Ski Club. .This hotel is 9.5 mi (15.3 km) from University of Alberta and 10.2 mi (16.5 km) from West Edmonton Mall.

What's nearby

  • Currents of Windermere - 8 min walk - 0.7 km
  • South Edmonton Common - 7 min drive - 9.4 km
  • West Edmonton Mall - 13 min drive - 15.0 km
  • University of Alberta - 16 min drive - 14.9 km
  • Rogers Place - 22 min drive - 19.0 km

Getting around

  • Century Park Station - 11 min drive
  • Avonmore Station - 16 min drive
  • Edmonton Intl. Airport (YEG) - 17 min drive

Restaurants

  • ‪Monacci Coffeehouse - ‬3 min drive
  • ‪Crumbl Cookies - ‬2 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Popeyes Louisiana Kitchen - ‬11 min walk
  • ‪Remedy Cafe - ‬4 min drive

About this property

TRU BY Hilton Edmonton Windermere

Hotel with free breakfast, in the vicinity of South Edmonton Common
TRU BY Hilton Edmonton Windermere offers 90 accommodations with safes and bathrobes. Beds feature premium bedding. 55-inch LCD televisions come with premium cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Make yourself at home in one of the 90 guestrooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and bathrobes. Conveniences include safes and desks, and housekeeping is provided daily.
Enjoy recreational amenities such as an indoor pool and a fitness center. This hotel also features complimentary wireless internet access, an arcade/game room, and a banquet hall.
Grab a bite from the snack bar/deli serving guests of TRU BY Hilton Edmonton Windermere. A complimentary continental breakfast is served daily from 6:00 AM to 9:00 AM.
Featured amenities include a 24-hour business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Indoor pool

Family friendly

  • Arcade/game room
  • Cot (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Cot (surcharge)
  • Premium bedding

Bathroom

  • Dressing gowns
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Late check-in fee: CAD 35.00 for check-in between 3:00 AM and 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 35.00 per pet, per night (maximum CAD 125.00 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are available for CAD 25.00 per stay

Payment types

Important information

Optional extras

  • Pet fee: CAD 35.00 per pet, per night (maximum CAD 125.00 per stay)
  • Service animals are exempt from fees
  • Late check-in fee: CAD 35.00 for check-in between 3:00 AM and 11:00 AM
  • Crib (infant bed) fee: CAD 25.00 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a security system

We should mention

Pool access available from 8:00 AM to 11:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

TRU Hilton Edmonton Windermere Hotel
TRU Hilton Windermere Hotel
TRU Hilton Edmonton Windermere
TRU Hilton Windermere
TRU BY Hilton Edmonton Windermere Hotel
TRU BY Hilton Edmonton Windermere Edmonton
TRU BY Hilton Edmonton Windermere Hotel Edmonton

Reviews

TRU BY Hilton Edmonton Windermere Reviews

8.2

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 594 out of 1194 reviews
Rating 8 - Good. 323 out of 1194 reviews
Rating 6 - Okay. 136 out of 1194 reviews
Rating 4 - Poor. 74 out of 1194 reviews
Rating 2 - Terrible. 67 out of 1194 reviews

Reviews

10/10 Excellent

Comfort

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Kristine Jaen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good but doesn’t provide enough supplies like dental kit. But the staff were all accommodating and nice.
Stayed 1 night in May 2025

2/10 Terrible

Avninder

Stayed 2 nights in Jun 2025

10/10 Excellent

Dalton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in a nice location.
Stayed 1 night in Jun 2025

2/10 Terrible

michelle

Disliked: Cleanliness, staff & service, property conditions & facilities

Dirty

Stayed 1 night in Jun 2025

10/10 Excellent

Adeel

Stayed 1 night in Jun 2025

8/10 Good

Majid

Stayed 2 nights in Jun 2025

2/10 Terrible

Ranah

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I had a very disappointing experience at Tru by Hilton in Edmonton. As a Hilton member, I expected better service and amenities, but this location completely missed the mark. First off, the pool was freezing cold completely unusable. To make matters worse, they advertise a hot tub that simply doesn’t exist. False advertising at its finest. The front desk staff were unhelpful and seemed clueless about basic hospitality. It felt like they were either poorly trained or just didn’t care. Housekeeping is only done at check-in and check-out. So if you're staying more than a night, don't expect fresh towels, a cleaned room, or even trash pickup unless you specifically request it something they don’t make clear upfront. Breakfast was another letdown. It’s basically just a cereal bar and a few sad pancakes that taste like cardboard. Not what you'd expect from a hotel that tries to present itself as modern and guest-focused. Overall, it feels like this place is cutting every corner it can while still charging you full price. Hilton should really reconsider putting their name on properties like this.
Stayed 2 nights in Jun 2025

8/10 Good

Myia

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was no body wash in the shower Noisy surroundings could hear footsteps either above or in hall. No glasses of any kind in rooms. Bed protruding the mattress injury hazard. Nice to have a night stand on both sides of the bed.
Stayed 1 night in Jun 2025

10/10 Excellent

Valeria

Liked: Cleanliness
Stayed 1 night in Jun 2025

10/10 Excellent

Niyaz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very nice and clean and location is perfect . New hotel and nice staff .
Stayed 6 nights in Jun 2025

10/10 Excellent

Philip, Taber

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I was happy with this hotel. My only issue was no coffee maker in the room. I might have been able to request one, but was too busy to make the attempt.
Stayed 2 nights in Jun 2025

4/10 Poor

Lorinda

Disliked: Cleanliness, staff & service, property conditions & facilities
Smallest room ever with a king-sized bed. Windows do not open at all which maybe added to the stuffy feeling? No coffee maker in room - generally lobby was either out or cold. (Yes, coffee drinker here lol) Mini mini fridge. Ran out of soap and found out dispenser was beyond disgusting inside - shower and sink! Ending continental breakfast a bit later than 9 (even on the weekends?) would be nice. Have never seen such small and triangle shaped baggage carts: not fun even with not much! The pool table in the lobby was a nice touch though and exercise room had a great variety of equipment.
Stayed 3 nights in Jun 2025

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Our room was clean and comfortable. We found the room was very modern minimalist decor. We had a king size bed which was very comfortable in some ways it dominated the room,we would have appreciated a couple of chairs to sit on rather than the bed. The staff was friendly and always helpful. We would definitely stay at this hotel again.
Stayed 7 nights in Jun 2025

8/10 Good

Mona

Liked: Cleanliness, amenities, property conditions & facilities
I have stayed here before several times. It is a clean, quiet well maintained property.
Stayed 3 nights in Jun 2025

6/10 Okay

Mike

.
Stayed 2 nights in Apr 2025

10/10 Excellent

JOSEPHINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and good location
Stayed 1 night in Jun 2025

10/10 Excellent

Kemuel

Stayed 3 nights in Jun 2025

8/10 Good

Abraham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lounge is big, pool table, nice interior design for relaxation.
Stayed 3 nights in Jun 2025

8/10 Good

Byungkok

Stayed 3 nights in Jun 2025

6/10 Okay

Andaylia

Liked: Cleanliness, amenities, property conditions & facilities
The property for the most part provided what was needed.
Stayed 1 night in Jun 2025

10/10 Excellent

Kristof

Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed 2 nights in Jun 2025