2/10 Terrible
Richard
23 Jul 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dear Expedia/Woodspring suits Customer Service
I’m writing to request a refund for our hotel stay booked through Expedia, starting July 18. We checked in but were forced to leave immediately due to unsafe, unsanitary conditions and false advertising. The pictures portrayed is not what you walk into.
Upon arrival, the lobby had a strong chemical odor that worsened on our floor—like rotting food, and chemicals. Our room smelled even worse. The tile floors were sticky and wet, the fridge smelled terrible, and the window only opened half an inch. The hallway was just as bad, so we couldn’t ventilate the space.
The shower wouldn’t drain and the toilet handle was broken, making the bathroom unusable. The front desk said the hotel was full and offered us a broken bottle of air freshener, telling us to fix the issues ourselves.
Due to health concerns and the unlivable conditions, we couldn’t stay. No one was at the front desk when we tried to check out. That night, we called Expedia to report the issue and request a refund. We were told the hotel needed to approve it. We called the hotel twice—no help the first time, and the second time, they refused a refund.
We had to find another hotel at our own expense. This room was clearly uninhabitable, and we are asking Expedia to step in and issue a full refund. We can provide documentation if needed.
Thank you,
Dates of Stay 7/18- 7-21 but left on the 18 after check in.
Richard
Stayed 3 nights in Jul 2025
