6/10 Okay
Mercedes
Travelled with family and small children
7 Aug 2025
After checking in at the front desk, I went to my room to get ready for my son's arrival from Splash Lagoon. I was secretly decorating the room to surprise him. I then heard a knock at the door asking to take back the hotel roller I used to bring my luggage up. It was an older man with glasses. At first I thought the offer was nice then he asked if I was having a party, I assume due to seeing light decorations and a piñata. Excitingly, I replied that it's my son's birthday and began openly sharing that his dad is in town and he hasn't seen him in over a year. He made a comment regarding that he hopes I'm not inviting the neighborhood out to the hotel and pool with a very distraught look on his face. I kindly informed him that I felt offended and that he didn't have to worry about that with me. I am sure this happens often at any hotel, however please don't stereotype or assume this with all guest. I purchased a room fit for 6 guests and that indeed was all it was. All 4 kids were supervised by an adult at all times, although this is sometimes not always the case but my former expertise as a child protective investigator ensures it is for me. The kids were on their best behavior and complimented by other guests, the piñata was done outside of the hotel, and the decorations were removed before check out. I traveled from Johnstown and had a great experience in Erie however this hotel gave a rather offensive impression with staff.
Mercedes
Stayed 1 night in Aug 2025