2/10 Terrible
Theron
Travelled with pets
8 Nov 2025
Liked: Cleanliness, property conditions & facilities
The Manager Laura decided 4 days into my stay that she would inform me that the hotel has a policy that SERVICE ANIMALS are never to be left unattended for ANY amount of time in the rooms, and that it is against the law to do so, that a service animal is NEVER to be away from its handler. She then proceded to inform me that I had to sign their standsrd pet agreement and that she knew for a act i had left my SERVICE ANIMAL every night that I had been thete and on numerous occasions each day. She then said that she would be lenient and not start charging me until the next day but i was going to have to oay a nonrefundable $200 petvdeposit along with a $25/day + tax and fees each day in the future o my stay. Her total disrespect for me or my situation enraged me and i went to my room and contacted and paid for an attorney's advice. The next ray i proceded to go to work (taking my SA with me) which violates health and safety laws as well as FDA violations it made me commit. Upon returning to the hote about 30 minutes before checkout time, i went to the front desk to let them know i had again paid to extend my stay and they should be receiving the funds and confirmation email soon, but Expedia was gaving system errors. Thats when MANAGER LAURA cones from the office and proceeds to inform me that she was NOT GOING TO ACCEPT M FUNDS, NORVEXTEND MY STAY, AND I HAD 1 HOUR TO VACATE THE ROOM. Needless to say, i WILL BE FILING SUIT IN FEDERAL COURT WITH THE DEPARTMENT OF JUSTICE
Theron
Stayed 1 night in Nov 2025