I booked a room with two queen beds on Expedia but was given two full beds instead. The beds had single sheets that didn’t fit, so the fitted sheets kept coming off. When we stayed an extra night, I requested proper sheets. A staff member saw the problem and said it would be fixed when the room was cleaned. However, the room was never cleaned at all, and the sheets were only replaced after we called the front desk again.
The room itself was tiny—there was no way two queens would have fit. Despite the tight space, a desk and chair were crammed in, making it hard to walk around one bed. The blackout curtains barely blocked light, which is a big issue in Fairbanks in July. To make things worse, after a late night we were woken at 8 a.m. by workers putting opaque plastic sheeting on the windows, leaving us with no view and still plenty of light.
While I understand the challenges of updating an older hotel in Alaska, the modern touches don’t fix its functional problems. The listing felt misleading, and staff failed to address our complaints—or even clean the room. Even if service improves, the outdated design and lack of transparency make this a hotel I wouldn’t stay at again.