4/10 Poor
Colleen
20 Mar 2025
Disliked: Cleanliness
Nothing unique. Front desk manager looked at the pictures I sent of dirt , mold and debris in room. he suggested I move to another room at first I said no and then I agreed yet when I went to the other room, it was just as dirty and the night manager just rolled her eyes and said" it's not my job to do housekeeping I can't go around and check all the rooms for you to make sure you get the room you want you can go to another hotel" it was late and I'd been working and driving most the day do I asked for the king room back . Angelic was not at fault yet could have handled the situation in a more professional manner. She basically told me she didn't care what I thought that I could again for the second time go to a different hotel. I went back to my room opened up. The windows didn't use anything in the room because it was obviously not cleaned up to the Best Western standards.! I will never return to this hotel. I am my best western rewards senior citizen, and I would expect that every best western would have better cleaning standards. I have pictures that I could share.!
Colleen
Stayed 1 night in Mar 2025