This place felt more like your frat house in college than a hotel. Parties organized and made by the hotel every single evening of the week and weekend until midnight: goodbye restful night and energized morning. We had to sacrifice a full morning in Florence to recuperate. Each time I asked for an extra blanket, or info about coffee machine at the room, thry always consistently said "I have no idea" and "I am not the person for that question" and left you with no further info. Our cover mattress was not even placed on the bed, we had to take care of it (it was left stuffed at the front of the bed). We also got locked in the stairway and our cards were not able to open the doors. BIG hazardous risk. There was no indicationnsaying of it was emergency only, staff only, etc. We were knocking at the door repeatedly until a client openned us. Oh and they gilt -trip you with a thermostat with a polar bear and an iceberg and when you reach a certain time to take your shower warm like any normal human being on a trip, the iceberg melts and the polar bear drowns. Last, at the breakfast room I was greeted with an eye roll as I politely asked for a coffee.