I rarely leave negative reviews, but my recent experience with this hotel warrants one. I made an honest mistake when booking and selected the wrong date. Within 20 minutes—well within any reasonable grace period—I contacted both the hotel and Expedia in an attempt to correct it.
The hotel informed me that all changes had to go through Expedia, and Expedia assured me they would request a refund from the property. Following their instructions, I immediately rebooked the correct date and provided proof of the new reservation, expecting a straightforward resolution.
Instead, the hotel refused the refund and Expedia dismissed it also, leaving me paying double for a single stay—one reservation unused due to an obvious error, and one that I actually needed. What should have been a simple correction turned into an unnecessary financial loss and a frustrating cycle of blame-shifting between the property and the booking platform.
A hotel that values its guests would recognize a clear, good-faith mistake and work collaboratively with partners like Expedia to resolve it and vice versa. Unfortunately, that was not the case here. I am extremely disappointed in how this situation was handled, and I feel other travelers should be aware of the lack of flexibility and customer care.