There were cockroaches in the room, I woke up in the middle of the night, turn the light on there they were, on the bathroom floor and living space. It freaked me out; I called the front office the next morning since the reception of the hotel closes at 7pm. The supervisor just brushed it off, she asked me if they were small or big cockroaches, that if they were the big ones, then it came from the palm tree, as if it mattered, no apology whatsoever. the only thing good about my stay was the receptionist, she was great