On October 18, I discovered yellow liquid leaking from my toilet and a large bug in my bathroom. I reported both issues to the front desk, emailed a photo as requested, and asked to change rooms. I never received a callback about my request to change rooms. Instead, a maintenance worker said he found no leak and offered to spray for bugs, which I declined due to severe asthma.
When I followed up, Supervisor Jessica claimed the hotel was “fully booked” and refused a room change or discount, saying I booked through a third party. She was dismissive and unhelpful, even refusing to send housekeeping until I insisted.
When housekeepers arrived, they initially said they were only delivering towels. Afterward, Jessica entered my room with them and accused me of slamming the door on the housekeeper (who I found out was her aunt due to her calling her “Tia” while speaking in Spanish in my presence.)
When I disputed this, the housekeeper (her aunt) called me a liar, and Jessica did nothing to de-escalate.
I felt racially targeted and disrespected as staff spoke about me in Spanish during the confrontation. Police were called; I cooperated and agreed to leave voluntarily. Expedia also confirmed she was also rude and uncooperative with them. Records also show the hotel was not fully booked, contradicting her claim. This experience was distressing, discriminatory, and far below Marriott standards. I recommend no one support this hotel due to bugs,unsanitary conditions and racism