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The rooms were spacious and spotless, with great décor and crisp bed sheets. The staff were attentive and went out of their way to ensure that we were comfortable. Nothing was too much trouble.

Modern, clean near shopping centers

Staff was not very friendly and was not able to change the Date due to a mistake on the reservation was not help ful at all

Really sneaky hotel. Staff at the front desk did not mention how much the parking was until after the deposit was paid, as a result they will lock you into it before disclosing what is collected within the deposit. Overall not straightforward at all and just shady business tactics. Property is old and not up to current day standards. The bathroom tub in our room had cracks snd shower curtains were messy.

Room was average, bed hard to sleep well on..not super comfortable. Bfast was meh, shuttle was easy, overall easy and well priced

On Monday, March 9, 2026, 13:19, Sheldon Patterson wrote: Dear Manny, Thank you for your detailed explanation regarding the $259.16 authorization. I appreciate the transparency about how the third-party reservation was configured within your property management system and how the authorization was mistakenly placed on the billing share rather than the incidental share. That said, I want to be very clear: Sheldonmpatterson@yahoo.com is a valid and active email address, and 408.705.8015 is my valid mobile phone number. Both are correct and fully operational. Regarding the authorization, while I understand the internal explanation involving system shares and third-party billing structures, an authorization for the full room and tax amount—when the stay was already prepaid—creates unnecessary financial strain and inconvenience. Even if the amount does not ultimately post, an improper authorization can: • Temporarily reduce available credit or accessible funds • Trigger overdraft or over-limit fees • Interfere with other pending financial obligations • Cause reputational or credit-related complications in certain circumstances It is important to note that unauthorized or improperly processed charges, even if temporary, may carry legal implications depending on their impact and duration. Consumers are protected under federal and state financial regulations regarding unauthorized transactions and improper billing practices.