Much to like. But I've stayed 3x in the past 15 months, and they haven't addressed the reported problems. Broken Pelotons and small, unattended gym. Hallways smell like a locker room. New, unannounced charges at check-in. Charged me 3x the price they usually do, for a room 0.5 size of what I usually get, simply because they could. I signed on for that, assuming that at least they would be operating at a super high level to correspond with their crazily high pricing. That turned out not to be the case. They were simply price gouging but still operating like a small-time hotel.
When I complained (at check-in and check-out) about the new charges, they passed the buck. Amber Mundle kicked my complaint upstairs. Kyle Fettig, an alleged manager that the clerks have never heard of, left me a voicemail and then has not returned calls. (Google his name + "hotel" to see other complaints.) I left a Google review and the "managers" responded with an AI-generated text. See attached picture. That's how much they care.
Summary: On-site people are nice; management "team" in NY doesn't care and price-gouges. For their regular pricing I could have dealt with it. But for 3x their usual price and 0.5x their usual room size, they have to act like a luxury hotel-- and they do NOT. Pyramid Global, their management company, is ruining things for everyone.