Reserved 2 Deluxe King suites and only got one. The other room had a queen size bed. The front desk person tried (really hard) to convince me it was a King size bed. It was a little insulting, to be honest. The lobby was under construction which killed the vibe of the Route 66 landmark. No A/C was available to ANYONE. Apparently there is a “season” for A/C… who knew?!? The East wing of the hotel has stairs so we were unable to bring the luggage cart to our doors, which was VERY inconvenient, and a little dangerous for handicapped people to navigate.
The redeeming gesture came from the front desk the next morning as the morning girl was very empathetic and did all she could to make thing’s “right”, which she did. Thank you.
If you want to see a (former) “sister property”, check out The El Capitan in Van Horn, Texas. It holds all the charm, and excellence, a beautiful step back in time should hold. I strongly recommend the owner and management of The El Rancho go there and take a lesson on how to care go and run a beautiful landmark hotel. There is no need to rob your patrons of this experience. It’s just laziness on your part, and it is a real disappointment, to say the least.