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Holiday Inn Express Gatlinburg Downtown by IHG

2.5 star property

Photo gallery for Holiday Inn Express Gatlinburg Downtown by IHG

Interior
1 bedroom, minibar, in-room safe, desk
Exterior
Lobby
Free breakfast

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

View map
322 Historic Nature Trail, Gatlinburg, TN, 37738
  • Place, Gatlinburg Convention Center
    ‪3 min walk‬
  • Place, Anakeesta
    ‪12 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪12 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for Standard Room

1 bedroom, minibar, in-room safe, desk

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed (LEISURE)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed (LEISURE)

9.4 out of 10
Exceptional
(23 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Accessible Tub)

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(49 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication)

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible (Communication)

9.6 out of 10
Exceptional
(14 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

1 bedroom, minibar, in-room safe, desk

Suite, 2 Queen Beds

9.2 out of 10
Wonderful
(14 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed

9.2 out of 10
Wonderful
(15 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Communication)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible (Communication)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible (Accessible Tub)

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communication)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Communication)

9.6 out of 10
Exceptional
(8 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Suite, 2 Queen Beds, Accessible (Accessible Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

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  • Free WiFi
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4.5 out of 5, Wonderful, 1,002 reviews
The price is NZ$277
includes taxes & fees
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About the area

Gatlinburg

With a stay at Holiday Inn Express Gatlinburg Downtown by IHG in Gatlinburg, you'll be in a shopping district, a 3-minute walk from Gatlinburg Convention Center and 14 minutes by foot from Great Smoky Mountains National Park. .This hotel is 0.7 mi (1.2 km) from Ripley's Aquarium of the Smokies and 0.3 mi (0.4 km) from Gatlinburg Space Needle.

What's nearby

  • Gatlinburg Convention Center - 3 min walk - 0.3 km
  • Gatlinburg Space Needle - 6 min walk - 0.6 km
  • Gatlinburg SkyPark - 8 min walk - 0.7 km
  • Anakeesta - 12 min walk - 1.0 km
  • Ripley's Aquarium of the Smokies - 12 min walk - 1.1 km

Getting around

  • McGhee Tyson Airport (TYS) - 70 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬6 min walk
  • ‪Sugarlands Distilling Co. - ‬7 min walk
  • ‪Mellow Mushroom - ‬7 min walk
  • ‪Crockett's Breakfast Camp - ‬11 min walk
  • ‪Smith & Son Corner Kitchen - ‬7 min walk

About this property

Holiday Inn Express Gatlinburg Downtown by IHG

Hotel with free breakfast, 5-minute walk to Gatlinburg Space Needle
Holiday Inn Express Gatlinburg Downtown by IHG offers 113 accommodations with minibars and safes. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.
Make yourself at home in one of the 113 guestrooms featuring microwaves and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as an indoor pool, or other amenities including complimentary wireless internet access and concierge services. Additional features at this hotel include an arcade/game room, gift shops/newsstands, and a television in a common area. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Grab a bite from the snack bar/deli serving guests of Holiday Inn Express Gatlinburg Downtown by IHG. A complimentary breakfast is included.
Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Free self parking is available onsite.
A complimentary breakfast is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free breakfast available
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room cot
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 15 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector

We should mention

Pool access available from 10:00 AM to 10:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Gatlinburg Downtown Hotel
Hotel Holiday Inn Express Gatlinburg Downtown Gatlinburg
Gatlinburg Holiday Inn Express Gatlinburg Downtown Hotel
Hotel Holiday Inn Express Gatlinburg Downtown
Holiday Inn Express Gatlinburg Downtown Gatlinburg
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Holiday Inn Express
Express Gatlinburg Downtown
Express Gatlinburg By Ihg
Holiday Inn Express Gatlinburg Downtown
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Holiday Inn Express Gatlinburg Downtown an IHG Hotel
Holiday Inn Express Gatlinburg Downtown by IHG Gatlinburg
Holiday Inn Express Gatlinburg Downtown by IHG Hotel Gatlinburg

Holiday Inn Express Gatlinburg Downtown by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 710 out of 1001 reviews
Rating 8 - Good. 194 out of 1001 reviews
Rating 6 - Okay. 48 out of 1001 reviews
Rating 4 - Poor. 22 out of 1001 reviews
Rating 2 - Terrible. 27 out of 1001 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Egle

Travelled with family and small children
Liked: Amenities
Coming there not a first time, mostly because of location and pool area for kids! Everything looks pretty old but clean and they should do a heated pool, in summer time it’s ok but autumn winter it’s horrible, sauna would be great too! But all my family likes this place! So I am happy to recommend for the families with kids!
Stayed 3 nights in Jul 2025

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Great breakfast. Short walk to the Main Street downtown Gatlinburg
Stayed 3 nights in Jul 2025

10/10 Excellent

Dale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

savannah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

friends trip

Stayed 5 nights in Jul 2025

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

Betzi

Stayed 2 nights in Jul 2025

10/10 Excellent

Sandip

Liked: Cleanliness, staff & service, property conditions & facilities
It was really good experience with room, service and specially existing 💦 waterpark-pool and breakfast 👏.My kiddos loved it!😍
Stayed 3 nights in Jul 2025

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

8/10 Good

Melaina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Sharron

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a disappointment. The indoor water area was so heavy with chlorine and there was no ventilation. The smell was strong and it was so hot that I did not feel comfortable letting my grandson play in there. Towels were terrible. Mattress although not terrible as far as comfort but had spots on the mattress. Lamp shade had a big burnt spot and carpet had cigarette burns even though there is no smoking. Ask about a trolley and was told did not stop at hotel. Then on last day there was the trolley. Refrigerator did not keep anything cold. Part of the ceiling was ripped and hanging down. Convenient to the Gatlinburg strip was good about all I can say.
Stayed 5 nights in Jul 2025

10/10 Excellent

Fred

Stayed 2 nights in Jul 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the $25 add on fee before check in. I thought I had paid Expedia the entire bill.
Stayed 2 nights in Jul 2025

10/10 Excellent

JEANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family 4th of July

We had a great time!
Stayed 7 nights in Jun 2025

8/10 Good

kelly

Stayed 3 nights in Jul 2025

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel’s location is perfect, trolley is right there! Rooms were comfortable and clean, pool area was very entertaining for children. Breakfast was a great add on. Could use some updates around the property, but other than that, a great place for families.
Stayed 3 nights in Jun 2025

10/10 Excellent

Jagruti

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean property and friendly staff.
Stayed 2 nights in Jun 2025

6/10 Okay

Jesse

Travelled with family and small children
Pool was nice
Stayed 4 nights in Jun 2025

10/10 Excellent

Sierra

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean,nice check in and out,love the pool area especially for my kiddos, & the breakfast was amazing 👏 this will be our go to spot for now on!
Stayed 1 night in Jun 2025

10/10 Excellent

Joey

Overall it was a great stay.
Stayed 2 nights in Jun 2025

8/10 Good

Grenville

Travelled with family
Liked: Cleanliness, amenities
Access to downtown area. room was quite clean breakfast was ok.
Stayed 1 night in Jun 2025

4/10 Poor

Shahid

Stayed 2 nights in Jun 2025

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Mini waterpark was a huge reason for staying here. Very comfortable beds and room, although stained floors in room. Easy walk to main area with restaurants, shopping, attractions.
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Ibreisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was amazing the front desk staff was very friendly the set up of the hotel and where it is located is in a very good location.
Stayed 2 nights in Jun 2025