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Mountain House Inn

2.0 star property

Photo gallery for Mountain House Inn

Garden
42-inch flat-screen TV with cable channels, TV
2 outdoor pools
Fridge, microwave, coffee/tea maker
Balcony

Reviews

7.6 out of 10
Good

Popular amenities

  • Housekeeping
  • Air conditioning
  • Pool
  • Free WiFi

Explore the area

View map
247 Newton Lane, Gatlinburg, TN, 37738
  • Anakeesta
    ‪5 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪5 min walk‬
  • Gatlinburg Convention Center
    ‪6 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪81 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

7.8 out of 10
Good
(163 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Bedroom

Standard Room, 1 Bedroom

Standard Room, 1 Bedroom

8.0 out of 10
Very good
(27 reviews)
  • Sleeps 3
  • 1 King Bed

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About the area

Gatlinburg

With a stay at Mountain House Inn in Gatlinburg, you'll be within a 10-minute walk of Ripley's Aquarium of the Smokies and Anakeesta. .This hotel is 0.5 mi (0.9 km) from SkyPark and 0.6 mi (0.9 km) from Gatlinburg Space Needle.

What's nearby

  • Gatlinburg Space Needle - 4 min walk - 0.4 km
  • Anakeesta - 5 min walk - 0.4 km
  • Ripley's Aquarium of the Smokies - 5 min walk - 0.4 km
  • Gatlinburg Convention Center - 6 min walk - 0.5 km
  • SkyPark - 6 min walk - 0.5 km

Getting around

  • McGhee Tyson Airport (TYS) - 69 min drive

Restaurants

  • ‪Cliff Top Grill & Bar - ‬4 min walk
  • ‪Tennessee Cider Company - ‬5 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬9 min walk
  • ‪Puckers Sports Bar - ‬9 min walk
  • ‪Pancake Pantry - ‬5 min walk

About this property

Mountain House Inn

Hotel with 2 outdoor swimming pools, a short walk to Ripley's Aquarium of the Smokies
Mountain House Inn offers 57 air-conditioned accommodations with coffee/tea makers and hair dryers. 42-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a seasonal outdoor pool.
Make yourself at home in one of the 57 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and microwaves, as well as phones with free local calls.
Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless internet access and a picnic area. This hotel also features barbecue grills and a vending machine.
Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Onsite parking includes off-street options

Things to do

  • 2 outdoor pools
  • Children's pool

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room cot
  • In-room microwave
  • In-room refrigerator

Conveniences

  • Vending machine

Guest services

  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9:00 PM
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

The front desk is open Sunday - Thursday (9:00 AM - 10:00 PM) and Friday - Saturday (9:00 AM - midnight)
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Check-in hours are 3-11 PM on Saturdays and Sundays.

Access methods

Staffed front desk, key retrieval

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The seasonal pool will be open from May to September

Property is also known as

Downtown Motor Inn
House Motor
Mountain House Inn Downtown
Mountain House Motor Downtown
Mountain House Motor Downtown Gatlinburg
Mountain House Motor Inn Downtown
Mountain House Motor Inn Downtown Gatlinburg
Mountain Motor Inn
Mountain House Motor Inn Downtown Hotel Gatlinburg
Mountain House Inn Gatlinburg
Mountain House Inn
Mountain House Gatlinburg
Mountain House Inn Hotel
Mountain House Inn Gatlinburg
Mountain House Inn Hotel Gatlinburg

Mountain House Inn Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 370 out of 1004 reviews
Rating 8 - Good. 284 out of 1004 reviews
Rating 6 - Okay. 166 out of 1004 reviews
Rating 4 - Poor. 91 out of 1004 reviews
Rating 2 - Terrible. 93 out of 1004 reviews

7.2/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Stacey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not happy

We got there early so we knew they wouldn't let us check in,they let us park there,so we walked up town site seeing, got back around 530ish, no one around tbey taped our room key to a outside door . Later getting ready for bed went to restroom and tub was filthy,dirt rings, hair and dead spider . So next day we told someone he got us a different room at first glance looked alot cleaner but the more you looked around there was cobwebs no phone, dirty base boards,
Stayed 2 nights in Jun 2025

6/10 Okay

Caleb

Travelled with partner
Liked: Amenities
Disliked: Staff & service
We never seen any employees there
Stayed 3 nights in Jun 2025

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was sooo friendly and accommodating!! Our favorite place to stay in Gatlinburg !!! Close to everything !!!
Stayed 5 nights in Jun 2025

6/10 Okay

Michelle

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Abby

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

4/10 Poor

Beverly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpet and bed covering looked clean and fairly new. However, we found a lighter in the room, trash on floor behind toilet. No cold water at the sink. Light above sink had 1 out of 4 working bulbs. Pools were not yet ready for the season.
Stayed 4 nights in May 2025

8/10 Good

Tammy

Liked: Room comfort
For the price that we paid, the hotel was exactly what we expected. It is an older hotel, but it is conveniently located. We were attending an event at the convention center. It was about a 15 minute walk. We had great weather. Therefore, we enjoyed the walk. If your expectations are in line with the price that you pay to stay at this hotel, you won't be disappointed.
Stayed 3 nights in May 2025

10/10 Excellent

Drew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My family and I have been staying at Mountain House Inn for nearly 40 years now and keep coming back! The staff is always friendly and accommodating. And the quiet and convenient location cant beat! I highly recommend them!
Stayed 2 nights in May 2025

2/10 Terrible

Tiffany

Disliked: Cleanliness, staff & service, property conditions & facilities
They taped our room key to the window outside. Nobody was in the office. The room SMELLED like mold and the crpet and mattresses were dirty. The lights were horrible and the shower wall had a huge crack from tub to halfway up. We never stayed in the room, went across the street and rented a room at a different hotel. Getting a refund from Expedia as this room was ridiculous!
Stayed 3 nights in May 2025

6/10 Okay

Rosanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too close to Gatlinburg tourist strip, but still quiet. Worth the low price. Close to many restaurants on main strip.
Stayed 1 night in Apr 2025

6/10 Okay

Robert

Business traveller
Liked: Staff & service, room comfort
I've been staying in Gatlinburg since the 1990's and have tried dozens of places. My previous stay here was much more pleasing. The room quality and comfort was decent for sure. But staffing was spotty and non-existent after 6 PM or so and the property was very dark for quite some time before the lights came on. There was a sizable gap between the door and the floor and a lot of leaves blew in while I was in town. Certainly nothing offensive but there are so many places in Gatlinburg to choose from that quite frankly, offer a more satisfying experience. I really do like the location because it's quiet and yet very close to the center of town.
Stayed 2 nights in Mar 2025

10/10 Excellent

richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property is dated, but very clean
Stayed 1 night in Apr 2025

2/10 Terrible

Tony

Stayed 1 night in Mar 2025

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel for a great price

We love this hotel! The hotel is in walking distance to the main strip. The beds are comfortable and everything was clean. We will be staying again!
Stayed 3 nights in Apr 2025

8/10 Good

jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not fancy, inexpensive, safe. Close walk

This was a brief get away for 1 night in Gatlinburg. I loved how close it was to the main strip, free parking, and a in room coffee maker. It served it's purpose of having a place to lay our head for 1 night. It's not fancy, and definitely dated, but for $100 it is good! Check in was the fastest I've ever had! Would definitely stay there again
Stayed 1 night in Apr 2025

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

2/10 Terrible

Aaron

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Broken down dirty and no staff to be found
Stayed 1 night in Apr 2025

2/10 Terrible

Aaron

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nobody was ever at front desk. Room was filthy. Didn’t have a remote to the tv and took a day before I finally got ahold of someone to bring the remote. Bathroom was awful. Door was falling apart. Bath tub drain didn’t have a stopper and the shower handle was broke. Absolutely no water pressure.
Stayed 1 night in Apr 2025

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service
I have stayed several times over the last few years and appreciate the friendly staff.
Stayed 3 nights in Apr 2025

2/10 Terrible

Donna

Disliked: Cleanliness, property conditions & facilities
Still using metal keys. No telling how many keys are out there. Office is closed like 5 pm to 9 am. Any problems your on your own. No one answering room phone ; least they could do is have an answering service pickup. Photos not of this office area!!! If you arrive late your key is in envelope taped to door. I thought this was a tourist motel but there are a lot of local living there full time. I feel this Property is totally misrepresented!!!! UNSAFE!!!!
Stayed 1 night in Mar 2025

10/10 Excellent

rick

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very accessible
Stayed 1 night in Mar 2025

10/10 Excellent

Taryn

Stayed 1 night in Mar 2025

10/10 Excellent

courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very clean, comfortable room in a great location for a great price.
Stayed 5 nights in Mar 2025

2/10 Terrible

Tabitha

Stayed 2 nights in Mar 2025