4/10 Poor
Douglas
18 Jun 2025
Disliked: Staff & service, amenities, property conditions & facilities
When I arrived, one desk clerk and several guests plus phone calls. Clerk couldn’t find my reservation. After getting checked in, attempted to use fitness room and key wouldn’t work. Desk clerk also could not get door open. Spent my evening getting my 2 mile walk in by walking the halls, since it was raining outside.
This morning the manager or head of housekeeping was apparently trying to show a new hire how to do things. It was obvious the new hire had no idea what she was doing and the manager was verbally berating her about things she apparently didn’t know, like where the maids carts were and why she didn’t have master keys. The breakfast was minimal and there was not even any artificial sweetener for coffee. I’ve stayed in many Country Inn & Suites, this is by far the worst.
Douglas
Stayed 1 night in Jun 2025