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Emerald Hotel

4.5 star property

Photo gallery for Emerald Hotel

Executive Suite, River View
Executive Suite, River View
View from property
Apartment, 2 Bedrooms | Living area
Seasonal outdoor pool, pool umbrellas, pool loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Housekeeping

Explore the area

View map
13 Gladstone Road,Gisborne 4040, Gisborne, 4040
  • Place, Gisborne Wine Centre
    ‪5 min walk‬
  • Place, Gisborne Harbour
    ‪6 min walk‬
  • Place, Tairawhiti Museum
    ‪8 min walk‬
  • Airport, Gisborne (GIS)
    ‪6 min drive‬

Room options

View all photos for Standard Suite, 1 King Bed

Premium bedding, pillow-top beds, desk, blackout curtains

Standard Suite, 1 King Bed

8.0 out of 10
Very good
(32 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, Pool View

Premium bedding, pillow-top beds, desk, blackout curtains

Executive Suite, Pool View

7.6 out of 10
Good
(16 reviews)
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Suite, River View

Premium bedding, pillow-top beds, desk, blackout curtains

Executive Suite, River View

8.4 out of 10
Very good
(15 reviews)
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds
  • River view

View all photos for Junior Suite

Premium bedding, pillow-top beds, desk, blackout curtains

Junior Suite

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Apartment

Executive Apartment

Executive Apartment

  • Sleeps 5
  • 2 Single Beds

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About the area

Gisborne

A stay at Emerald Hotel places you in the heart of Gisborne, steps from Te Tauihu Turanga Whakamana and 4 minutes by foot from Longbush Wines. .This luxury hotel is 0.3 mi (0.5 km) from Gisborne Harbour and 0.4 mi (0.6 km) from Gisborne Wine Centre.

What's nearby

  • Gisborne Wine Centre - 5 min walk - 0.5 km
  • Gisborne Harbour - 6 min walk - 0.6 km
  • Tairawhiti Museum - 8 min walk - 0.7 km
  • Kaiti Hill - 11 min walk - 1.0 km
  • Te Poho-o-Rawiri Meeting House - 16 min walk - 1.4 km

Getting around

  • Gisborne (GIS) - 7 min drive

Restaurants

  • ‪Burger King - ‬10 min walk
  • ‪Curbside Kitchen - ‬2 min drive
  • ‪Neighbourhood Pizzeria - ‬2 min drive
  • ‪Columbus - ‬9 min walk
  • ‪Raglan Roast - ‬8 min walk

About this property

Emerald Hotel

Luxury hotel with free parking connected to the convention center in Gisborne
Emerald Hotel offers 49 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with digital channels.

Bathrooms include separate bathtubs and showers and complimentary toiletries. This Gisborne hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 49 guestrooms featuring flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Enjoy recreation amenities such as a seasonal outdoor pool or take in the view from a terrace.
Featured amenities include a business center, luggage storage, and a safe deposit box at the front desk. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free covered self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room cot
  • Seasonal outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • On a river
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 8:00 AM - 8:30 PM
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 150.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The seasonal pool will be open from November to March
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Emerald Gisborne
Emerald Quality Hotel Gisborne
Quality Emerald Gisborne
Quality Hotel Emerald
Quality Hotel Emerald Gisborne
Quality Hotel Gisborne
Emerald Hotel Gisborne
Emerald Hotel Hotel
Emerald Hotel Gisborne
Emerald Hotel Hotel Gisborne

Emerald Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 312 out of 806 reviews
Rating 8 - Good. 289 out of 806 reviews
Rating 6 - Okay. 123 out of 806 reviews
Rating 4 - Poor. 60 out of 806 reviews
Rating 2 - Terrible. 22 out of 806 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Kasandra

Stayed 2 nights in Oct 2025

10/10 Excellent

Evaine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Balcony view was AMAZING!! STAFF were friendly..2 bedroom apartment was big enough for my 3 kids & very tidy!!! Thanks Emerald Hotel we will be back!!! ****star rating!!!
Stayed 2 nights in Oct 2025

8/10 Good

Jeneene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is centrally located right in town. My huge room was Main Street facing. I couldn’t hear any traffic noise. The bed was the most comfortable and I wondered where I could get one for myself. The fair trade tea and coffee were nice. The reception staff member was lovely and helpful. The car park was tricky to understand but having my car in a safe lock up right in town was great.
Stayed 1 night in Oct 2025

10/10 Excellent

Shaun

Stayed 1 night in Oct 2025

8/10 Good

Kelly and Joshua

Stayed 2 nights in Oct 2025

6/10 Okay

Mavis

Travelled with family
Disliked: Staff & service, property conditions & facilities
Its such a maze just to get to your room very basic for the price thought it had a gym but it didnt.
Stayed 3 nights in Oct 2025

8/10 Good

Shaun

Stayed 1 night in Sep 2025

2/10 Terrible

M

Stayed 2 nights in Sep 2025

8/10 Good

TONY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious nice place but the bed was uncomfortable and so was the bed in the lounge other than that it was really good
Stayed 1 night in Sep 2025

4/10 Poor

Darwyyn

Disliked: Cleanliness, amenities, property conditions & facilities
First, note that this property's car park is not very accessible to folks with limited mobility and the garage gate is broken. The number of parking spaces is also *extremely* limited and the only access to the hotel is from 1 of 3 levels. Otherwise, you need to walk down a very narrow, steep car ramp to get to the 1 level by which you can enter the hotel. The hotel also shares the car park, so at least half the spots on the 1 floor accessible to the hotel are blocked off for private use. Two other guests were frustrated by this while I was there. Second, the first room they put me in did not match the description on Expedia; the room I actually checked into ended up having mystery orange debris on the bedding and more debris in the shower, raising general questions about the hotel's cleanliness. I ended up moving hotels, but when I mentioned I'd been here to a local, they stifled a laugh and said they'd heard it was awful from lots of other people.
Hotel description of the car park
Picture of the car park on the 1 level with hotel access
Stayed 2 nights in Sep 2025

4/10 Poor

Janene

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Found the staff upon arrival pre occupied and not useful with information. Lack of parking and access to the hotel from the parking areas was not used friendly. Room quite strong smell of cleaning products and caused wheezy chest. Lack of amenities in room - utensils and plates provided but no heating equipment such as a microwave.
Stayed 3 nights in Sep 2025

8/10 Good

Niamh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, reasonably priced, very clean and spacious rooms.
Stayed 1 night in Sep 2025

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of space in the rooms, great views overlooking the river with a large balcony and huge table, full size bath and huge bathroom with loads of counter space
Stayed 2 nights in Aug 2025

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was close to where we wanted to be
Stayed 1 night in Aug 2025

4/10 Poor

Mark

Liked: Staff & service
Disliked: Property conditions & facilities
When I first walked in I was greeted by a young lady who was fantastic at checking me in friendly and helpful. Got to my room and it went downhill from there. Jug didn’t work air conditioning rattled wasn’t circulating the air that well and flat battery in the tv remote( only had 1 replacement battery at reception).Had a look at the air con and the filter was full of lint. No restaurant and the pool look fantastic but was closed and when I had a look from 2nd story looked like it had a small truck load of sand in it. Lesson learnt to read the reviews before you book
Stayed 2 nights in Aug 2025

8/10 Good

Brendan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOCATION WAS GREAT, WALKING DISTANCE FROM RESTRAUNTS, BARS, SHOPS.
Stayed 1 night in Aug 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

4/10 Poor

Robyn

Travelled with partner
Disliked: Amenities
We have stayed at the Emerald Inn many times in the past. It is well placed in the city and close to amentities. The last time about 18 months ago the kitchen wasn’t functioning so no on site breakfast. It still,isn’t function and awaiting repairs. The central pool area, usually very attractive was abandoned - filthy pool, brown muddy water and pool cleaning gear abandoned in the pool. Our roo had only one cup, no teaspoons, only the end of a toilet roll, our room was miles from lifts, etc cobweb on window, room only had the bed covers pulled up by room service but no dishes done bins emptied etc. young man on reception was useless. Also no phone to phone reception for more loo paper and another cup etc so had to do the long trek down to request these. What’s going on? Are they going out of business or just a need a new manager.
Stayed 2 nights in Aug 2025

6/10 Okay

Catherine

Travelled with family
Liked: Staff & service
A convenient hotel in the centre of Gisborne, and the river view suites have nice views over the river. Rooms are nice and spacious with balconies and were OK, but the property has a tired feel about it. Was disappointed that the bathroom hadn't been cleaned properly (makeup and sticky residue in the sink and on the bathroom counter). Bed uncomfortable (two singles pushed together with insufficient topper). The staff were lovely though and very pleasant to deal with. (Gave a great recommendation for the 'Just Thai' restaurant around the corner - one of the best Thai meals I've had).
Stayed 1 night in Aug 2025

6/10 Okay

Chris

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The Emerald has deteriorated significantly in recent years. Great staff but other than that the place is a dump.
Stayed 7 nights in Aug 2025

4/10 Poor

Robbie

Travelled with partner
Disliked: Property conditions & facilities
Bed was comfortable, big rooms but hotel is very rundown and parking is very limited and tight to get around in the parking building.
Stayed 1 night in Aug 2025

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the river views. The room was warm even without the heatpump on. Liked that it was central to restaurants and shops. Carparking safe. Only downfall was a smelly odour in the room, heatpump outdoor unit noisy, loud thumps from other rooms and neighbours can easily look into your room from their balcony.
Stayed 1 night in Aug 2025

4/10 Poor

Orini

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was dirty, my room had a faulty light that couldn't be fixed until the sunday I was checking out, the place overall had a eerie feel and reception was never there. terrible facilitties.
Stayed 2 nights in Aug 2025

10/10 Excellent

Te Nui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Abit confusing to get to our room but we enjoyed our comfortable stay!
Stayed 1 night in Aug 2025

10/10 Excellent

Lavinia

Front desk was a bit rowdy when i checked in. Room could do with a bit of spruce up with paint here and there. Over all enjoyed my stay
Stayed 1 night in Aug 2025