2/10 Terrible
Leann
4 Aug 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If I could rate it less than a 1 I would!!! GROSS!
This place was filthy! We changed rooms twice. The first room was like a dungeon. We went to the front desk. We paid for an upgrade to an ocean view. When we got to that room, we always pull the sheets back to look for bedbugs; luckily, there were none, but the mattress cover had no cover on it. There were some blood stains on the duvet, which also had no cover. There was hair on the cloth chairs, the portable fan, and the floor was not vacuumed and had large stains. The bathroom toilet had eggshells in it, and the toilet paper and mirror were dirty. The pillow was stained; everything that was supposed to be white had a gray look to it. We called the front desk again. She removed the cost of the upgrade and then said, "I will put you in our suite with a king bed and fireplace." The stairs were leaning; let's just say it was a shady walk to get to the room, and the balcony was not any better. The microwave stunk, and there was splashed liquid on the walls that was not cleaned.Mold in the sliding door that we had to use 2 hands just to open! We stopped looking at this point. We checked the bed and went to sleep. There was nowhere else to stay; everything was booked! The bed was comfortable. The next morning, we spoke with another guest, and they had the same experience. Breakfast was hard biscuits with gravy; we had to ask them to refill things there also. The coffee was good; we settled for that.
Leann
Stayed 1 night in Aug 2025
