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Aparthotel

Elegant Suites Westlake

5.0 star property

Photo gallery for Elegant Suites Westlake

Exterior
Meeting facility
Premium Apartment, 1 Bedroom, Garden View
Business centre
Outdoor pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Washing machine
  • Dryer
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
10B Dang Thai Mai Street, Tay Ho District, Hanoi
  • Place, West Lake
    ‪5 min walk‬
  • Place, Syrena Shopping Center
    ‪7 min walk‬
  • Place, Ho Tay Water Park
    ‪6 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪29 min drive‬

Room options

View all photos for Studio, City View

Premium bedding, minibar, in-room safe, desk

Studio, City View

  • City view
  • 50 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment, 2 Bedrooms, Garden View

Apartment, 2 Bedrooms, Garden View

Apartment, 2 Bedrooms, Garden View

  • Garden view
  • 123 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Premium Apartment, 1 Bedroom, Garden View

Premium Apartment, 1 Bedroom, Garden View

Premium Apartment, 1 Bedroom, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 86 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 3 Bedrooms, Garden View

In-room dining

Apartment, 3 Bedrooms, Garden View

  • 3 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Deluxe Double Room

Deluxe Double Room | View from room

Deluxe Double Room

  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Hanoi

Located in Hanoi (Tay Ho), Elegant Suites Westlake is within a 10-minute walk of West Lake and Syrena Shopping Center. .This luxury aparthotel is 1.9 mi (3.1 km) from Tran Quoc Pagoda and 2.7 mi (4.4 km) from Presidential Palace.
View more Aparthotels in HanoiOpens in a new window

What's nearby

  • West Lake - 5 min walk - 0.5 km
  • Syrena Shopping Center - 7 min walk - 0.6 km
  • Trinh Cong Son Walking Street - 4 min drive - 2.2 km
  • Lotte Mall Tay Ho - 6 min drive - 3.3 km
  • Ho Tay Water Park - 6 min drive - 2.2 km

Getting around

  • Hanoi Long Bien Station - 12 min drive
  • Ga Co Loa Station - 15 min drive
  • Noi Bai Intl. Airport (HAN) - 29 min drive

Restaurants

  • ‪Bahn Mi Belly - ‬2 min walk
  • ‪Milk & Honey - ‬6 min walk
  • ‪Habib - ‬6 min walk
  • ‪The Bottle Shop - ‬4 min walk
  • ‪Hanoi Sandwich House - ‬5 min walk

About this property

Elegant Suites Westlake

Elegant Suites Westlake offers 135 accommodations with washers/dryers and DVD players. Accommodations offer separate dining areas. Beds feature premium bedding. LCD televisions come with cable channels. Guests can make use of the in-room espresso makers and minibars. Bathrooms include separate bathtubs and showers with jetted bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the aparthotel include a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Elegant Spa has 1 treatment room. Services include Thai massages, facials, and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Make yourself at home in one of the 135 guestrooms featuring minibars and LCD televisions. Wired and wireless internet access is complimentary, while DVD players and cable programming provide entertainment. Bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages and facials. Additional features at this aparthotel include complimentary wireless internet access, concierge services, and a hair salon. Guests can catch a ride on the complimentary shuttle, which operates within 5 km.
Satisfy your appetite for lunch or dinner at the aparthotel's restaurant, Camellia, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink at one of the 2 bars/lounges.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Event facilities at this aparthotel consist of a conference center and a meeting room. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
Camellia - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Pool/Spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Full-service spa
  • Hot tub
  • Reflexology
  • Sauna
  • Thai massages
  • Treatment room

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle up to 5 km
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site
  • Extended parking on site (surcharge)
  • Limited on-site self parking

Family friendly

  • Children's pool
  • Free cot
  • Playground

Restaurants on site

  • Camellia

Food and drink

  • Electric kettle
  • Espresso maker
  • Paper towels

Dining

  • 2 bars/lounges
  • A restaurant
  • Limited room service
  • Minibar

Bedrooms

  • Premium bedding
  • Rollaway/extra bed: USD 50 per night

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer (on request)
  • Hydromassage showerhead
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Living spaces

  • Living room
  • Separate dining area

Entertainment

  • DVD player
  • LCD TV with cable channels
  • Library

Outdoor areas

  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Business centre
  • Conference centre
  • Desk
  • Meeting room

Climate control

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Hardwood flooring in room
  • In-room accessibility
  • Lift
  • Wheelchair accessible (may have limitations)
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Free newspapers in lobby
  • Hair salon
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In a business district
  • On a lake

Things to do

  • Children's pool

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Mosquito nets
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 135 units
  • 16 floors
  • Banquet hall
  • Built in 2013
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 50 percent of room rate

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 20 per vehicle (one-way)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Elegant Suites Westlake Aparthotel Hanoi
Elegant Suites Westlake Aparthotel
Elegant Suites Westlake Hanoi
Elegant Suites Westlake
Elegant Suites Westlake Hanoi
Elegant Suites Westlake Aparthotel
Elegant Suites Westlake Aparthotel Hanoi

Elegant Suites Westlake Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 435 out of 658 reviews
Rating 8 - Good. 164 out of 658 reviews
Rating 6 - Okay. 42 out of 658 reviews
Rating 4 - Poor. 10 out of 658 reviews
Rating 2 - Terrible. 7 out of 658 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Stefan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable rooms. Large living room and kitchen and 2 nice bathrooms. Friendly and helpful front desk staff
Stayed 4 nights in Dec 2025

10/10 Excellent

Yusuf

Liked: Cleanliness, amenities, property conditions & facilities
I had a very nice stay at Elegant Suites Westlake. It’s a clean , well maintenance hotel with impressive breakfast. Kevin, Adam and all the rest of the staff were friendly, helpful and professional. I highly recommend this hotel to anyone who wants to stay in Westlake area in Hanoi.
Stayed 8 nights in Dec 2025

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, amenities
Clean room, great staff, lovely room and spacious. Not too far from the old town and easy to get to from the airport. Will defiantly want to stay again. GREAT morning breakfast too!
Stayed 1 night in Nov 2025

2/10 Terrible

SARA

Travelled with partner
Disliked: Amenities, property conditions & facilities
Even though the hotel knew that a planned very noisy renovation was in progress our room was booked without any mention whatsoever of this. Our few days were totally ruined and having the staff just say sorry and not really do anything about it was eventually infuriating. Another complaint is that we had paid extra for a "garden view" but found we were on the wrong side of the hotel and were in fact next to a huge and active building site. The drilling and hammering in the hotel was nothing to do with this. An added extra though! On arrival in our room we were annoyed to hear loud drilling and hammering. There was no possibility of relaxing or sleeping. We immediately asked to move and were promptly moved to another room which seemed quiet, but we later realized that was because the works had finished for the day. I made the point that this hotel was chosen in the hope that it would be a quiet place for my husband to relax and sleep during the day as he had been travelling for four days. Long flights with attendant checking in, baggage etc etc. Across time zones from GMT -4 to GMT +7 with only a few hours break. Obviously exhausting. The next morning we were woken with loud drilling and banging which persisted during the day, no chance of sleep so we went out. Having only booked in for two complete days of peace it was very awkward to find another hotel with basically no notice.
Stayed 3 nights in Nov 2025

10/10 Excellent

KARINA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous hotel with amazing staff and facilities. Although this hotel is about 2km from the old quarter don’t let this put you off! Download the grab app and use taxis. We moved here after a very bad experience with a hotel in the old quarter and we are so pleased we did. From the size of the room to the amazing staff ( and breakfast Choices) you won’t be disappointed staying here. By Westlake, there are wonderful restaurants, views and beauty spas walking distance from the hotel. Particular praise to the reception staff and Truc Quynh in the restaurant who made us feel like VIPS.
Stayed 7 nights in Nov 2025

4/10 Poor

Roumaissa

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2025

10/10 Excellent

Jian

Stayed 3 nights in Nov 2025

10/10 Excellent

Quoc-Anh

Liked: Cleanliness, room comfort
Clean room, nice premise and good breakfast
Stayed 7 nights in Nov 2025

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was fantastic the staff are amazing and the hotel is beautiful
Stayed 1 night in Nov 2025

10/10 Excellent

Lloyd H

Travelled with group
Liked: Cleanliness, room comfort
Room was clean and staff great. Adam was very helpful and friendly. Helped us with bookings, taxi, …
Stayed 1 night in Oct 2025

10/10 Excellent

Samuel

Liked: Cleanliness, property conditions & facilities
My stay at Elegant Suites was great. Only stayed one night but the service I received was exceptional. The staff helped with a very late check in. Special mention to Adam for the local knowledge and helping me with my taxi transfer between hotels. Will stay again.
Stayed 1 night in Oct 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great Place to Stay, Great Staff
Stayed 1 night in Oct 2025

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, room comfort
We used the gym and the pool and ate at the breakfast buffet. Our three bedroom apartment was on the 8th floor, overlooking the beautiful full size pool and landscaping, with views of the lake in the distance. We made a pot of tea and sat on the balcony most mornings. It was just lovely. The dining table was full size with seating for six. We had plenty of room to play board games. There is a TV in the living room, but not in the bedrooms. The location is great, although there is massive construction going on across the street. We did not hear any construction noise in the apartment.
Poll, view from the balcony
Primary king size bedroom
Primary bath with soaking tub
Balcony view
Stayed 4 nights in Oct 2025

10/10 Excellent

Jesse

Liked: Cleanliness, property conditions & facilities
Helpful staff spacious rooms
Stayed 4 nights in Sep 2025

10/10 Excellent

Aljermaine

Travelled with family
Liked: Cleanliness, amenities
Very friendly and responsive staff. Very good food and nice gym. Rooms felt outdated and some areas weren’t air conditioned.
Stayed 3 nights in Sep 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Yes restaurants near
Stayed 1 night in Sep 2025

10/10 Excellent

Tee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff, great customer service
Stayed 3 nights in Sep 2025

10/10 Excellent

Megan

Business traveller
Liked: Cleanliness, room comfort

My home away from home

I have been staying here for almost 10 years on my trips to Hanoi. The recent renovations are very nice!
Stayed 4 nights in Sep 2025

8/10 Good

ALEX

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
everything is good for 4 star
Stayed 3 nights in Aug 2025

10/10 Excellent

Thalia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A beautiful hotel with all the extras and fantastic staff. Highly recommended
Stayed 4 nights in Aug 2025

10/10 Excellent

Sheldon

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed the surroundings and the proximity to the gym, dining area and lobby
Stayed 1 night in Aug 2025

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, a nice gym and pool, the food was delicious and such an amazing spread on the buffet, and the staff were all top notch!! I recommend staying here, and there’s plenty of English if that’s your first language
Stayed 2 nights in Aug 2025

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, room comfort
Great stay with the family. Rooms were spacious and clean. Staff were incredibly friendly and helpful.
Stayed 1 night in Aug 2025

10/10 Excellent

Thomas

Liked: Cleanliness, room comfort
Check In Good, Staff friendly, Room is big and clean. Breakfast is good, Housekeeping is really good. Location is also good. Only issue is upper-level construction that starts at 9AM.
Stayed 7 nights in Jul 2025

10/10 Excellent

Jeanne

Great place. Large rooms and beautiful facilities.
Stayed 2 nights in Jun 2025