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Aparthotel

Elegant Suites Westlake

5.0 star property

Photo gallery for Elegant Suites Westlake

Outdoor pool
Property preview
Premium Apartment, 1 Bedroom, Lake View
Studio, City View
Apartment, 4 Bedrooms, Lake View

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Kitchen
  • Parking available
  • Dryer
  • Washer
  • Room service

Explore the area

View map
10B Dang Thai Mai Street, Tay Ho District, Hanoi
  • Place, West Lake
    ‪5 min walk‬
  • Place, Tran Quoc Pagoda
    ‪3 min drive‬
  • Place, Ho Chi Minh Mausoleum
    ‪4 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪22 min drive‬

Room options

View all photos for Studio, City View

1 bedroom, premium bedding, minibar, in-room safe

Studio, City View

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment, 2 Bedrooms, Garden View

Apartment, 2 Bedrooms, Garden View

Apartment, 2 Bedrooms, Garden View

  • 123 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Premium Apartment, 1 Bedroom, Lake View

Premium Apartment, 1 Bedroom, Lake View

Premium Apartment, 1 Bedroom, Lake View

10.0 out of 10
Exceptional
(1 review)
  • 86 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 3 Bedrooms, Garden View

In-room dining

Apartment, 3 Bedrooms, Garden View

  • 3 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Deluxe Double or Twin Room

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Double or Twin Room

  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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Front of property
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4.9 out of 5, Exceptional, 152 reviews
The price is NZ$160
includes taxes & fees
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About the area

Hanoi

Located in Hanoi (Tay Ho), Elegant Suites Westlake is within a 10-minute walk of West Lake and Syrena Shopping Center. .This luxury aparthotel is 1.9 mi (3.1 km) from Tran Quoc Pagoda and 2.7 mi (4.4 km) from Presidential Palace.
View more Aparthotels in HanoiOpens in a new window

What's nearby

  • West Lake - 5 min walk - 0.5 km
  • Tran Quoc Pagoda - 3 min drive - 3.0 km
  • Ho Chi Minh Mausoleum - 4 min drive - 4.1 km
  • Hanoi Old Town Night Market - 6 min drive - 5.2 km
  • Hoan Kiem Lake - 6 min drive - 5.6 km

Getting around

  • Hanoi Long Bien Station - 12 min drive
  • Ga Co Loa Station - 15 min drive
  • Noi Bai Intl. Airport (HAN) - 29 min drive

Restaurants

  • ‪Bún Chả Vân Quyết - ‬4 min walk
  • ‪The Bottle Shop - ‬4 min walk
  • ‪Habib - ‬6 min walk
  • ‪Los Fuegos - ‬4 min walk
  • ‪Hanoi Sandwich House - ‬5 min walk

About this property

Elegant Suites Westlake

Lakefront aparthotel with a full-service spa and area shuttle service
Elegant Suites Westlake offers 135 accommodations with washers/dryers and DVD players. Beds feature premium bedding. LCD televisions come with cable channels. Accommodations at this 5-star aparthotel have kitchens with refrigerators, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers with jetted bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include minibars and espresso makers. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the aparthotel include a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Elegant Spa has 1 treatment room. Services include Thai massages, facials, and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Make yourself at home in one of the 135 guestrooms, featuring kitchens with refrigerators and microwaves. Wired and wireless internet access is complimentary, and LCD televisions with cable programming provide entertainment. Bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages and facials. Additional features at this aparthotel include complimentary wireless internet access, concierge services, and a hair salon. Guests can catch a ride on the complimentary shuttle, which operates within 5 km.
Satisfy your appetite for lunch or dinner at the aparthotel's restaurant, Camellia, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink at one of the 2 bars/lounges.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Event facilities at this aparthotel consist of a conference center and a meeting room. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
Camellia - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Pool/Spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Full-service spa
  • Hot tub
  • Reflexology
  • Sauna
  • Thai massages
  • Treatment room

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle up to 5 km
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site
  • Extended parking on site (surcharge)

Family friendly

  • Children's pool
  • Free cot
  • Playground

Restaurants on site

  • Camellia

Kitchen

  • Cookware, dishware, and utensils
  • Electric kettle
  • Espresso maker
  • Microwave
  • Refrigerator
  • Rice cooker

Dining

  • 2 bars/lounges
  • A restaurant
  • Limited room service
  • Minibar

Bedrooms

  • Bedroom
  • Premium bedding
  • Rollaway/extra bed: USD 600,000 per night

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer (on request)
  • Hydromassage showerhead
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Living spaces

  • Living room
  • Separate dining area

Entertainment

  • DVD player
  • LCD TV with cable channels
  • Library

Outdoor areas

  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Business centre
  • Conference centre
  • Desk
  • Meeting room

Climate control

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Hardwood flooring in room
  • In-room accessibility
  • Lift
  • Wheelchair accessible (may have limitations)
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Free newspapers in lobby
  • Hair salon
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In a business district
  • On a lake

Things to do

  • Children's pool

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Mosquito nets
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 135 units
  • 16 floors
  • Banquet hall
  • Built in 2013
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 50 percent of room rate

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 600000.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 20 per vehicle (one-way)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: USD 600000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Elegant Suites Westlake Aparthotel Hanoi
Elegant Suites Westlake Aparthotel
Elegant Suites Westlake Hanoi
Elegant Suites Westlake
Elegant Suites Westlake Hanoi
Elegant Suites Westlake Aparthotel
Elegant Suites Westlake Aparthotel Hanoi

Elegant Suites Westlake Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 404 out of 619 reviews
Rating 8 - Good. 160 out of 619 reviews
Rating 6 - Okay. 42 out of 619 reviews
Rating 4 - Poor. 8 out of 619 reviews
Rating 2 - Terrible. 5 out of 619 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Liked: Cleanliness, room comfort
Check In Good, Staff friendly, Room is big and clean. Breakfast is good, Housekeeping is really good. Location is also good. Only issue is upper-level construction that starts at 9AM.
Stayed 7 nights in Jul 2025

10/10 Excellent

Jeanne

Great place. Large rooms and beautiful facilities.
Stayed 2 nights in Jun 2025

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A classy 5 star hotel with everything you could want available..fantastic huge room with nice kitchen and great view...fabulous swimming pool gym and sauna. Staff eager to assist and amazing breakfast buffet.. Jenny was most helpful . Ideal for families with children and couples like us.
Stayed 6 nights in Jun 2025

10/10 Excellent

Manpreet

Stayed 2 nights in Jun 2025

10/10 Excellent

Jeanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location. Outside of the old town with its own vibe. Great restaurants, lovely area to walk but a quick ride to the old quarter. Beautiful large rooms and apartments with a fantastic pool. Staff is amazing and very attentive. Great breakfast.
Stayed 3 nights in Jun 2025

10/10 Excellent

Jeanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful spacious apartment in a great area.
Stayed 2 nights in May 2025

10/10 Excellent

Hau

Stayed 1 night in May 2025

10/10 Excellent

Micah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was nice and kept up!
Stayed 1 night in Apr 2025

8/10 Good

Robert, Des Plaines

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Massages were incredible!!!
Stayed 7 nights in Mar 2025

10/10 Excellent

Adrian

Liked: Cleanliness, amenities, property conditions & facilities
Great customer service and awesome breakfast buffet. Amenities were great and staff was exceptional.
Stayed 14 nights in Apr 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort

Excellent

Excellent
Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
This property is my favorite and Hanoi
Stayed 1 night in Feb 2025

10/10 Excellent

Hau

Stayed 2 nights in Mar 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed here for one night on our way home. The staff was exceptional, very helpful and made sure we had everything we needed to get to the airport early the next morning. Including coffee to go!
Stayed 1 night in Mar 2025

10/10 Excellent

Raman

Business traveller
Liked: Cleanliness, room comfort

Terrific Stay in Hanoi

We had a wonderful stay at Elegant Suites. The room was excellent with an incredible view of the lake. We had 2 bedrooms, 2 bathrooms and a small kitchen. Breakfast was great. Staff was amazing.
Stayed 7 nights in Mar 2025

10/10 Excellent

nicole

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing! Clean and comfortable room, delicious breakfast, accommodating staff! Would absolutely return to this hotel.
Stayed 3 nights in Feb 2025

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, amenities
I appreciate the services here. Staff were very helpful.
Stayed 4 nights in Feb 2025

10/10 Excellent

Justine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

ZAHEDUL

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Sheetal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We recently had the pleasure of staying at Elegant Suites Westlake for three days, and it was an absolutely wonderful experience. From the moment we arrived, check-in was a breeze, with the staff warmly welcoming us and ensuring everything was seamless. The room was impeccable—beautifully designed, spotlessly clean, and incredibly spacious. The bathroom was equally impressive, offering ample space and modern amenities. But the highlight of our stay was the magnificent bed—so plush and comfortable that it felt like sleeping on a cloud. After long days of exploring Hanoi, coming back to such a cozy and inviting space truly felt like home. The location near West Lake provided a peaceful retreat away from the city's hustle, yet it was still conveniently close to key attractions. The hospitality was top-notch, making our stay all the more memorable. We highly recommend Elegant Suites Westlake to anyone visiting Hanoi. It’s a perfect blend of luxury, comfort, and warm hospitality!
Stayed 3 nights in Feb 2025

10/10 Excellent

Randall

Stayed 1 night in Jan 2025

10/10 Excellent

Randall

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
To the management staff of the Elegant Suites Westlake, Our 2 night‘s stay of January 31, 2025 and February 2, 2025 was most enjoyable. It was the warm reception of the guest Relations receptionist, Mr. Thanh that really made the 4 of us feel so very welcomed that made the hotel most inviting. It was truly a five star welcoming which we were all very impressed about through his thorough communications and professionalism as he walked us through the hotel and room briefings. He was also very committed to making our stay a 5 star experience which he succeeded in doing. The hotel gym was of the best I’ve had workouts at in a hotel. We would also like to recognize Jeny Tran’s work and follow through in the arranging of our airport, transportation, and transportation to Ha Long Bay. The communications and follow through were beyond expectations.
Stayed 1 night in Feb 2025

10/10 Excellent

John

Business traveller
Liked: Cleanliness, room comfort
A great place to stay. Lots of room and quiet. Recently renovated. Very clean and cared for.
Stayed 8 nights in Nov 2024

8/10 Good

PRIYADARSI

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very good property with good amenities. Unfortunately there was strange smell in the room. After informing the property manager many times, the problem was still there.
Stayed 7 nights in Nov 2024

10/10 Excellent

Sanjay

Liked: Cleanliness, property conditions & facilities
Very clean and modern apartments. Everything is provided for. The pool, breakfast, front desk all excellent. We loved the spa massages. Very good therapists. Great to be away from the hustle and bustle but easy to get grab to go to old quarter. Overall a lovely stay
Stayed 3 nights in Nov 2024