Great Location. It's a refurbished hotel. Rooms are very clean. Furnishings and appliances were all brand new. Our room location was a bit lame. (room 211) We did book a basic (cheapest) option but it was for longish stay of 8 nights so wish they had picked a better one for us. Prob was that our balcony opened onto the roof of the restaurant, so anyone on this level could have just walked across from their balcony onto our balcony. If it was shorter stay I would not have worried about it. Also, it was not private at all we could see everyone at the pool and they could see us. Asked for a room change but was told that I had booked a 'standard room' and that it was a standard room. Some reception staff were ok - others were definitely not. no manager around. At one point I reported that the bathrooms in foyer were out of toilet paper, two days later went in there again and again it was out of toilet paper. I didn't need it but this is pathetic for Waikiki hotel. Went to the Aloha cafe a few times for a light breakfast.. ordered toast, got the coldest, most rubbery toast ever. Next day -same. Third time luke warm and they ask if we were staying in the hotel 'cause we can have 20% discount, hopeless! Also, the lifts dont work. Get a room on the lowest floor so that you can get the steps. seemed like 10-15min wait and occasionally long lines of people waiting for lifts. pathetic. Pool overlooks the main strip. Maui brewery is pretty great, after 9pm $5 beers.