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I booked a larger double room at this hotel to meet my needs and included special requirements (reasonable adjustments) due to a neurodivergent disability. These were acknowledged in a direct message after booking, giving me confidence my needs would be understood and accommodated. On arrival and check-in, I confirmed my sensitivity to noise. The receptionist assured me I had been placed in a suitable room on a quieter side, but also stated that if I wanted a better room I would need to pay extra to upgrade, despite already booking a double room. When I entered the room, it was immediately clear it did not match what had been advertised. It was not of a double standard and looked nothing like the advertised photos. The room was small, with a basic shower and bed. More concerning was the condition of the room. An old wooden window was already open and could not be properly closed, allowing constant traffic noise bellowing into the room. Given my stated sensory sensitivity, this made the room unsuitable. I took my bags and returned straight to reception and explained the room did not meet my booking or reasonable adjustments. I reiterated that I have a sensory disability and required a quieter environment. The staff member contacted someone elseand I was moved to a quieter interior room. This should not have occurred. My needs were clearly stated and acknowledged but not considered when allocating the room. Staff should be better trained to understand non visible disabilities.

Staff excellent gym etc spot on

Staff members incredibly friendly and helpful. Lovely and welcoming foyer. Few stains in the room but it was a large room and everything you need for a one night stay. Fridge with water and robes plus extra towels in the cupboards were nice to have.

Clean room, friendly staff very accommodating after I made a booking error cannot thank the staff at reception enough, will definitely be returning

Only stayed one night for bed and breakfast for a night at thr theatre. Great room, comfortable bed and big bathroom. Staff were great. Breakfast was good and even did vegan sausages on request. Will be staying again in September for another night at the theatre.

Excellent hotel