One front desk attendant was friendly, the other wasn't very helpful, answered a question as no before I was finished asking and then got corrected by the other attendant. The snow storm prevented them from serving breakfast, which I understand but I think there should be a discount on the rate. Also found out when we arrived that the pool and sauna were closed, again I understand things happen but why charge a full rate when you can't provide a complete experience. Bed was very comfy, pillows were on the small side, bring your own, funky smells inside and out from people smoking weed