See all properties
Save

Trailborn Highlands, Outdoor Collection by Marriott Bonvoy

4.0 star property

Photo gallery for Trailborn Highlands, Outdoor Collection by Marriott Bonvoy

Breakfast, lunch and dinner served
Room, 2 Queen Beds, Balcony
Breakfast, lunch and dinner served
Lounge
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

View map
96 Log Cabin Lane, Highlands, NC, 28741
  • Place, Highlands Country Club
    ‪2 min drive‬
  • Place, Bridal Veil Falls
    ‪4 min drive‬
  • Place, Dry Falls
    ‪6 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Room, 2 Queen Beds

8.6 out of 10
Excellent
(14 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Garden)

Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Room, 1 King Bed (Garden)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (The Garden)

Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Suite (The Garden)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Patio

Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Room, 2 Queen Beds, Patio

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Patio

Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Room, 1 King Bed, Patio

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Room, 1 King Bed, Balcony

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony

Room, 2 Queen Beds, Balcony

Room, 2 Queen Beds, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 3
  • 2 Queen Beds

About the area

Highlands

With a stay at Trailborn Highlands, Outdoor Collection by Marriott Bonvoy in Highlands, you'll be within a 5-minute walk of Nantahala National Forest and Cullasaja River Gorge. .This hotel is 0.4 mi (0.7 km) from The Bascom Center for the Visual Arts and 0.6 mi (0.9 km) from Highlands Playhouse.

What's nearby

  • Cullasaja River Gorge - 3 min walk - 0.3 km
  • The Bascom Center for the Visual Arts - 8 min walk - 0.7 km
  • Highlands Country Club - 2 min drive - 1.7 km
  • Bridal Veil Falls - 4 min drive - 4.7 km
  • Dry Falls - 6 min drive - 6.0 km

Getting around

  • Asheville Regional Airport (AVL) - 89 min drive

Restaurants

  • ‪Shell - ‬14 min walk
  • ‪Rib Shack - ‬11 min walk
  • ‪Madison's Restaurant - ‬11 min walk
  • ‪The Ugly Dog Public House - ‬10 min walk
  • ‪Calders Coffee Cafe - ‬10 min walk

About this property

Trailborn Highlands, Outdoor Collection by Marriott Bonvoy

Hotel in Highlands with a 24-hour front desk and a coffee shop
Trailborn Highlands, Outdoor Collection by Marriott Bonvoy offers 63 air-conditioned accommodations with laptop-compatible safes and bathrobes. 42-inch flat-screen televisions come with cable channels. Coffee/tea makers and minibars are provided. Bathrooms include separate bathtubs and showers, designer toiletries, and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
Make yourself at home in one of the 63 air-conditioned rooms featuring minibars and flat-screen televisions. Cable television is provided for your entertainment. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and coffee/tea makers.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional amenities at this hotel include concierge services, wedding services, and a fireplace in the lobby.
Satisfy your appetite at Highland Supper Club, a restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and a library. Free self parking is available onsite.
Highland Supper Club - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Highland Supper Club

Things to do

  • Library

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Firepit
  • Garden
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • High-pile carpet in room
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Renovated entire property - June 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per day
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 35 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Highlands Inn Lodge
Inn Lodge
Highlands Hampton Inn
Highlands Inn Lodge
Trailborn Highlands Hotel
Trailborn Highlands Highlands
Trailborn Highlands Hotel Highlands

Reviews

Trailborn Highlands, Outdoor Collection by Marriott Bonvoy Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 169 out of 234 reviews
Rating 8 - Good. 41 out of 234 reviews
Rating 6 - Okay. 17 out of 234 reviews
Rating 4 - Poor. 5 out of 234 reviews
Rating 2 - Terrible. 2 out of 234 reviews

Reviews

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hot water
Stayed 3 nights in Aug 2025

8/10 Good

Robyn

Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High tech, modern look and feel. Beds are too soft for folks that like firm. Will definitely stay here again.
Stayed 3 nights in Jul 2025

2/10 Terrible

Janice

Travelled with family
Disliked: Staff & service, amenities
The check in process was a disaster. Our room was not ready even an hour past check in time. There seemed to be a shortage of trained staff members. We had reserved a king balcony room, which we never saw. We were first given a queen room after 5 pm. After making our dissatisfaction known we were then given a king garden room. THERE ARE NO CLOSETS IN THE ROOMS.
Stayed 3 nights in Jul 2025

10/10 Excellent

William

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, our stay was excellent at this property. A couple points first the clientele is primarily seniors. Somebody in their infinite wisdom decided to go with beds that are low to the ground. Yes they are comfortable, but old people would not be able to get out of these beds easily. That purchase was a strategic mistake by management. Additionally. Check-in was scheduled for 4 PM on Sunday 7/27. The Front Desk was clearly not prepared to check people in at that time.
Stayed 2 nights in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Garden room

King bed was very comfortable. We had the Garden patio room, loved it had entrance from outside, BUT the tree hedges blocked any view. A flower box would have been much better
Stayed 3 nights in Jul 2025

10/10 Excellent

Andie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel! I loved it! The staff was excellent. I highly recommend,
Stayed 3 nights in Jul 2025

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please do not publish this .2 things were a disappointment to me. There was not a Keurig coffee maker in the room what was there was a major disappointment esp since you do not make coffee only once a day. The other thing that needs to be improved is the grout in the showers. The tile is a natural habitat for mildew and though it was not awful. I found the staff very nice and the rooms comfortable. I can see us staying again some day.
Stayed 4 nights in Jul 2025

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful full renovation conducted in last year as property is almost brand new now!
Stayed 2 nights in Jun 2025

10/10 Excellent

Jennifer

Stayed 2 nights in Jul 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Mark

Travelled with partner
Mattress was terrible to try to sleep on. Very soft, no support on your back. Rooms have no closet to hang your clothes.
Stayed 2 nights in Jul 2025

10/10 Excellent

Michael

Travelled with pets, Travelled with partner
We enjoyed a long weekend there.
Stayed 2 nights in Jul 2025

10/10 Excellent

Stacy Lynn

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visit the Highlands often, and we were happy to find Trailborn as another option. The property is large and quiet, yet still close to town. It is newly renovated and it is very cute and fresh. The outdoor common space was comfortable and fun. My kids enjoyed playing corn hole.
Stayed 1 night in Jul 2025

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet! Easy walk to Main Street!
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Always Great

Second time staying at this wonderful place. Truly a gem!!
Stayed 3 nights in Jul 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the property and we will stay theee again when next in Highlands. However, I highly recommend changing the fire pits to smokeless fire pits from a company like Breeo. Or, move them away fell. The building during the two days there, the smoke form the fire pits was coming into our room via our ac. This occurred in the original room reserved and again the next day in the one you kindly moved us to.
Stayed 2 nights in Jul 2025

10/10 Excellent

Bill

Travelled with family
Stayed 4 nights in Jul 2025

8/10 Good

Luke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There really is no breakfast at this place. Only have oranges, apples , banana bread , tea and coffee that is caffeinated. The tea selection is kinda of odd, no "normal everyday tea". Only had some flavored tea. Rooms are clean except we had an issue with ants that were on the bed and some furniture. On inspection of the room, a previous visitor who occupied this room left some sticky substance on the furniture that attracted the ants. The staff addressed the issue immediately The bathroom is fine except it looks like the shower tile is old and the grout needs a through cleaning. There is not much to do at this property. Walking into downtown Highlands was very easy.
Stayed 3 nights in Jul 2025

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Uncomfortable Room Outweighed the Positives

This newly renovated hotel falls short because the room just was not comfortable. The beds are low platform beds (mattress on a low platform) that, if you are a senior or have any mobility issues, are hard to get out of. They are also very soft, which makes it worse. Our room also had no chairs, which meant that you had to try to use the beds to sit on. The noisy air conditioning also inexplicably would not reduce the humidity, so you walk in from a a very comfortable hallway to a musty feeling room (we asked for help with the A/C unit, but it did not improve things). Seems like the renovation missed the mark with the rooms. The staff is friendly and the common areas are nice. There is a nice outdoor deck, but it was made unusable in the evenings by lots of smoke from wet firewood being burned in a fire pit (a smokeless fire pit would be a cheap solution). A few positives: The location is good. There is an adjacent upscale restaurant and other restaurants within walking distance. For us, the positives were outweighed by the disappointing room. There is no real breakfast: Just coffee and some banana bread and fruit.
Stayed 3 nights in Jul 2025

10/10 Excellent

Katlyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such a great property. Clean, quiet, and felt very private. We loved the kind staff as well.
Stayed 2 nights in Jul 2025

10/10 Excellent

Brenda S.

Stayed 3 nights in Jul 2025