Hilton Grand Vacations Club at Hilton Hawaiian Village

4.0 star property

Photo gallery for Hilton Grand Vacations Club at Hilton Hawaiian Village

6 restaurants, breakfast, lunch, dinner served; Hawaiian cuisine
Exterior
KALIA TOWER 1 BDRM OCEAN VW KING SUITE SFABD | View from room
4 outdoor pools, open 8:00 AM to 7:00 PM, pool umbrellas, pool loungers
LAGOON TWR 2BDRM OCEANVW 1KG AND 2 TWNS/2DBLS | View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Spa
  • Room service
  • Housekeeping

Explore the area

View map
2003 Kalia Road, Honolulu, HI, 96815
  • Place, Hawaii Convention Center
    ‪10 min walk‬
  • Place, Waikiki Beach
    ‪3 min drive‬
  • Place, Honolulu Zoo
    ‪4 min drive‬
  • Airport, Honolulu, HI (HNL-Daniel K. Inouye Intl.)
    ‪14 min drive‬

Room options

KALIA TOWER 1 BDRM MTN VIEW KING SUITE SFABD

  • 73 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

KALIA TOWER STUDIO KING WITH KITCHENETTE

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

LAGOON TWR 2 BDRM OCEANVW PENTHOUSE 2 LVL STE

  • 118 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

LAGOON TWR 3 BDRM PENTHOUSE OCEANVW 2 LVL STE

  • 158 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 8
  • 2 King Beds, 2 Double Beds and 1 Double Sofa Bed OR 2 King Beds, 2 Twin Beds and 1 Double Sofa Bed

KALIA TWR 1 BDRM MOUNTAIN VW STE HEARING ACC

  • 73 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

LAGOON TWR 2BDRM OCNFRNT SUITE HEAR RI SHWR

  • 118 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

LGN TWR 3 BDRM OCNVW PH STE HEAR RI SHWR ACC

  • 158 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Twin Beds OR 2 Double Beds

LAGOON TOWER 2 BDRM OCEANVIEW STE HEARING ACC

  • 118 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, Ocean View (Kalia Tower, Roll-in Shower, Hearing)

  • 73 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

LAGOON TWR 1 BDRM STANDARD VW STE HEARING ACC

  • 56 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

LAGOON TWR 1 BDRM KING SUITE HEAR RI SHWR ACC

  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

LAGOON TWR 2 BDRM STANDARD VW STE HEARING ACC

  • 118 sq m
  • 2 bedrooms
  • Lagoon view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

LAGOON TOWER 2 BDRM OCEANFRONT SUITE HEARING

  • 118 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

LAGOON TOWER 1 BDRM KG STE HEARNG AND ACC TUB

  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

LAGOON TWR 1 BDRM OCN VW STE HEAR AND ACC TUB

  • 56 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

KALIA TWR 1 BDRM MTN VW 2 DBL STE HEARNG ACC

  • 73 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

KALIA TOWER 1 BDRM OCN VW 2 DBLS STE HEARING

  • 73 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

KALIA TOWER STUDIO KING HEARING ACCESSIBLE

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

LAGOON TOWER 1 BDRM OCEAN VW STE HEARING ACC

  • 56 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

LAGOON TOWER 2 BDRM SUITE HEARING AND ACC TUB

  • 118 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

LGN TWR 2 BDRM OCEANVW STE HEARNG AND TUB ACC

  • 118 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

LAGOON TOWER STUDIO WITH KITCHENETTE

  • 29 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

LAGOON TOWER 1 BDRM STNDARD VW KING STE SFABD

  • 56 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

KALIA TOWER 1 BEDROOM OCEAN VW 2 DBLS SUITE

  • 73 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

LAGOON TWR 2 BDRM STANDARD VW 1 KG 2TWNS/2DBL

  • 118 sq m
  • 2 bedrooms
  • Lagoon view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

LAGOON TWR 2BDRM OCEANVW 1KG AND 2 TWNS/2DBLS

  • 118 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed OR 2 King Beds

LAGOON TWR 2 BDRM OCEANFRNT 1 KING 2 TWIN STE

  • 118 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

KALIA TOWER 1 BEDROOM MOUNTAIN VW 2 DBLS STE

  • 73 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

LAGOON TOWER 1 BDRM OCEANVW KING STE W/ SFABD

10.0 out of 10
Exceptional
(2 reviews)
  • 56 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

KALIA TOWER 1 BDRM OCEAN VW KING SUITE SFABD

8.0 out of 10
Very good
(1 review)
  • 73 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

About the area

Honolulu

With a stay at Hilton Grand Vacations Club at Hilton Hawaiian Village in Honolulu (Waikiki), you'll be within a 15-minute walk of Duke Kahanamoku Beach and Hawaii Convention Center. .This beach resort is 1.7 mi (2.7 km) from Honolulu Zoo and 1.7 mi (2.7 km) from University of Hawaii at Manoa.

What's nearby

  • Hawaii Convention Center - 10 min walk - 0.9 km
  • Ala Moana Center - 12 min walk - 1.0 km
  • University of Hawaii at Manoa - 3 min drive - 2.3 km
  • Waikiki Beach - 3 min drive - 1.5 km
  • Honolulu Zoo - 4 min drive - 2.3 km

Getting around

  • Keone‘ae / University of Hawaii - West Oahu Station - 29 min drive
  • Daniel K. Inouye Intl. Airport (HNL) - 27 min drive

Restaurants

  • ‪Tapa Bar - ‬2 min walk
  • ‪Tapa Tower - ‬1 min walk
  • ‪Hale Koa AAFES Exchange - ‬5 min walk
  • ‪Lappert's Hawaii - ‬3 min walk
  • ‪Tropics Bar & Grill - ‬3 min walk

About this property

Hilton Grand Vacations Club at Hilton Hawaiian Village

Beach resort with 6 restaurants and 4 outdoor pools
Hilton Grand Vacations Club at Hilton Hawaiian Village offers 346 accommodations with iPod docking stations and MP3 docking stations. Pillowtop beds feature premium bedding. 47-inch LCD televisions come with premium cable channels, DVD players, and video-game consoles. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

4 outdoor swimming pools and 4 hot tubs are on site. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 25 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 346 guestrooms featuring microwaves and LCD televisions. Your pillowtop bed comes with premium bedding. Cable programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature shower/tub combinations, designer toiletries, and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, 4 hot tubs, and a waterslide. Additional features at this resort include concierge services, gift shops/newsstands, and a hair salon.
Enjoy Hawaiian cuisine at Tropics Bar and Grill, one of the resort's 6 restaurants, or stay in and take advantage of the room service. Snacks are also available at the 9 coffee shops/cafes. Wind down with a drink at one of the 4 bars/lounges or 2 poolside bars. Buffet breakfasts are available daily from 5:30 AM to 11 AM for a fee.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 5:30 AM and 11 AM.
Tropics Bar and Grill - This beachfront restaurant specializes in Hawaiian cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Rainbow Lanai - This beachfront restaurant specializes in American cuisine and serves breakfast only. Open daily.
Bali Steak & Seafood - Overlooking the ocean, this fine-dining restaurant specializes in Pan-Asian cuisine and serves dinner only. Open select days.
Benihana - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.
Fresco Italian Restaurant - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
A complimentary grocery shopping service is offered and room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 72.25 per day; includes in/out privileges)
  • Covered valet parking on site (USD 89 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 5:30 AM to 11 AM for a fee: USD 10 to 30 for adults and USD 10 to 30 for children
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • 9 coffee shops/cafes
  • Snack bar/deli

Restaurants on site

  • Bali Steak & Seafood
  • Benihana
  • Fresco Italian Restaurant
  • Rainbow Lanai
  • Tropics Bar and Grill

Things to do

  • 4 hot tubs
  • 4 outdoor pools
  • Full-service spa
  • Gym
  • Shopping
  • Surfing/bodyboarding
  • Waterslide
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • DVD player
  • In-room cot
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Outdoors

  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 25 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 29 floors
  • At least 80% lighting from LEDs
  • Built in 2000
  • Designated smoking areas
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 47-inch LCD TV with premium cable channels
  • DVD player
  • IPod dock
  • MP3 dock
  • Video game console

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Microwave
  • Room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Dryer
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 5:00 PM
The check-in location differs from the property location; go to: [Grand Waikikian by Hilton Grand Vacations, 1811 Ala Moana Blvd]
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay
  • Resort fee: USD 47.18 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 10 to 30 for adults, and USD 10 to 30 for children
  • Covered self parking fee: USD 72.25 per day (in/out privileges)
  • Covered valet parking fee: USD 89 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA-121-575-4240-01
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 260090010000

We should mention

Pool access available from 8:00 AM to 7:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Grand Vacations Suites Hilton Hawaiian Village
Hilton Grand Vacations Suites Hilton Village
Hilton Grand Vacations Suites Hilton Village Condo
Hilton Grand Vacations Suites Hilton Village Condo Hawaiian
Hilton Grand Vacations Suites Hilton Hawaiian Village Condo
Hilton Grand Vacations Hilton Hawaiian Village Condo
Hilton Grand Vacations Hilton Village Condo
Hilton Grand Vacations Hilton Hawaiian Village
Hilton Grand Vacations Club Honolulu
Hilton Grand Vacations Hilton Hawaiian Village Condo
Hilton Grand Vacations Hilton Hawaiian Village
Hilton Grand Vacations Hilton Village
Hilton Grand Vacations at Hilton Hawaiian Village Honolulu
Hilton Grand Vacations Suites at Hilton Hawaiian Village
Hilton Grand Vacations Hilton Village Condo
Hilton Grand Vacations at Hilton Hawaiian Village
Hilton Grand Vacations Club at Hilton Hawaiian Village Honolulu

Hilton Grand Vacations Club at Hilton Hawaiian Village Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 400 out of 788 reviews
Rating 8 - Good. 240 out of 788 reviews
Rating 6 - Okay. 81 out of 788 reviews
Rating 4 - Poor. 32 out of 788 reviews
Rating 2 - Terrible. 35 out of 788 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Morgan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room and amenities were great. Location was convenient and walkable. The pools could be a bit crowded and drink and food prices were a bit high.
Stayed 6 nights in Jul 2025

10/10 Excellent

Krista

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing! Not too spread out. Lots of staff, easy to communicate over text. Loved all the amenities of the pool, lagoon, and walkable shops/dining
Stayed 3 nights in Jul 2025

10/10 Excellent

Matt

Stayed 5 nights in Jun 2025

10/10 Excellent

johnny

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The Hilton grand islander is a very beautiful and modern property at the Hilton Hawaii village. The rooms and decor are beautiful and top notch. Stayed there several times and will continue to stay there in the future with my family.
Stayed 1 night in Jun 2025

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, room comfort
Nice property and great location. Very expensive, parking very expensive! The room was nice and the staff all very nice.
Stayed 7 nights in Jun 2025

10/10 Excellent

TROY S., IRVINE

Stayed 5 nights in May 2025

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2025

2/10 Terrible

Lingxiao

Liked: Room comfort
Bathroom smells bad
Stayed 5 nights in May 2025

10/10 Excellent

Tino

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My family and I always love coming to the Hilton Village in Waikiki because there is just so much for my family to do. So far we have stayed in 3 of the 6 towers and plan to stay in all 6 towers to experience it all and decide which towers will be our favorite:)
Stayed 4 nights in Mar 2025

10/10 Excellent

Leilani

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay at the Hilton Hawaiian Village. We stayed in a two bedroom ocean view room in the Lagoon tower. Our room was absolutely huge and the staff did an incredible job cleaning every day. It was well appointed with all of the amenities you would need for a nice, long stay. We did find it very quiet during the day but at night there was a really loud band playing every night until around 10 0mm. We checked it out (they were located in the tapa bar area) and every single night it was so loud (with doors and windows closed on the 16th floor) it sounded like they were right outside of our room. I’d you like to go to bed early or are a light sleeper this may be an issuer for you - luckily it wasn’t for us). We loved the beach but didn’t frequent the pools because they seemed over crowded …. But who needs the pools when you have the Pacific Ocean right there? The staff at the resort were extremely friendly and helpful l. When we initially checked in we were given a room that faced the buildings in the street behind us. This was frustrating but I went right back down to speak with the manager. I advised him that I wasn’t happy with the room view as I had paid $1000 USD extra for the “ocean view” vs. the standard view and he promptly moved me to the correct room without any issues. Our only other minor challenge was that our room description said it came with a washer/dryer in the unit and it did not. Overall I loved the property and would definetly wee again.
Stayed 6 nights in Feb 2025

10/10 Excellent

Rhonda

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The Hilton Grand Vacations Club was great for my family. I had a conference at the convention center, so this was a great place for my family to hang out at while I was at the conference. The room was perfect, with the large main bedroom, and the pull out couch. The kitchen area had everything we needed, and it was nice to have 2 large porches to enjoy. The walk to the beach was short, and the beaches really nice for swimming. Great workout room and adult swimming pool in the Kalia Tower.
Stayed 5 nights in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Kids always enjoy staying at the Hilton property when we visit Hawaii.
Stayed 7 nights in Feb 2025

8/10 Good

Derek

Travelled with family
Liked: Cleanliness, amenities
Parking rate is astronomical Like the location
Stayed 7 nights in Feb 2025

10/10 Excellent

Kristin, Anchorage

Liked: Cleanliness, property conditions & facilities
Very accommodating and service staff was excellent and room super clean every day
Stayed 9 nights in Jan 2025

6/10 Okay

Leah

Travelled with family
Disliked: Cleanliness

Cockroach Hotel

Cockroaches in the hotel. The staff told me it was to be expected in Hawaii.
Stayed 5 nights in Jan 2025

10/10 Excellent

Carol

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Stacie

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Nov 2024

2/10 Terrible

Carly

Travelled with family and small children
Disliked: Cleanliness, amenities
Terrible communication. No staff to help. Everyone was on strike. No housekeeping or front desk people. Had to pay $80/day for parking We stayed through time share at the Grand Islander tower and one night in the Kaila Tower. I’m not happy to have to had pay for parking. You should have that free for people who pay for their stay. I will never be back and won’t recommend anyone to this resort.
Stayed 1 night in Oct 2024

2/10 Terrible

Linda

Travelled with family
Disliked: Cleanliness, room comfort
Are stay at the Hilton was the holiday from hell from having no one at check in on arrival to having no house keeping to protesters screaming outside our window from 7am to 10pm , our room was over looking the lagoon and people would jump the fence and use the pools and slides during the night screaming and laughing so I assume there was no security as well , bars near the old were closed , my husband has a medical condition and I wouldn’t never have stayed if I had apocalypse knew how bad the conditions were, you had a duty of care to inform me of the circumstances, I was told at the end of my stay they wouldn’t charge the resort fee , as you know I use hotels.com a lot but I am disappointed that you didn’t inform me of the strike , bookings. Com informed there customers!
Stayed 11 nights in Oct 2024

4/10 Poor

Verified traveller

Travelled with family
The Hilton Hawaiian Village has an ongoing (over a month) strike that the hotel neglected to make us aware of prior to arrival. They handed us a letter at check-in. The property is large, hotel is severely understaffed, and check-in is not smooth (they double charged us and lost our luggage because they checked us in at the wrong desk); apparently there’s a hotel side and a timeshare side. It is also nearly impossible to get any sheets or assistance with non-functional washer/dryers even after calling guest services hourly. Staff has been flown in and brought from other Hilton locations and are unfamiliar with this hotel and cannot help guests identify buildings or activities and many restaurants and amenities are unavailable. Yet somehow on day 2 we got a phone call trying to rope us into the timeshare talks. The one permanent hotel staff we encountered on Day 3 was clearly frustrated or overworked and was the least helpful or empathetic person we encountered. Highly disappointed with our stay and would NOT recommend anyone to stay there, at least until they resolve the strike.
Stayed 7 nights in Oct 2024

6/10 Okay

Aimee

Stayed 7 nights in Oct 2024

2/10 Terrible

Hyundoo

Disliked: Cleanliness, property conditions & facilities
There’s strike and no service was provided. Room wasn’t cleaned when I checked in. No room service provided and they put towels on one floor and we had to go there to have new towel. No way to empty trash can. The strike started from 6AM and ended 10PM. We couldn’t sleep because of the noose from strike and even hard to stay in the room. The worst thing is hotel didn’t tell anything about it until I complained it
Stayed 4 nights in Oct 2024

2/10 Terrible

Amber

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Refusal to accommodate for the lack services. Offered very low amount as goodwill gesture. Will never be staying here again in the future.
Stayed 9 nights in Oct 2024

2/10 Terrible

Anahi

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Worst Hotel Experience – Don’t Waste Your Money !!! We stayed at this hotel in Hawaii for 8 days, and it was a disaster from start to finish. More than half of the workers were on strike, and they made noise all day long, from 6 AM to 10 PM, EVERY SINGLE DAY. It was impossible to relax with the constant commotion outside. To make matters worse, our room wasn’t cleaned even once during our entire stay. We had to go down 10 floors just to get basic necessities like towels, toilet paper, and hand soap. Nobody came to take out the trash, so we had to leave it in the hallway ourselves. It took days for the staff to finally pick it up, and during that time, the halls smelled disgusting because of dirty diapers and other trash. We paid THOUSANDS of dollars expecting a relaxing vacation, but instead, we ended up doing everything ourselves. For the amount we paid, we expected way better service. This was hands down the worst hotel experience we’ve ever had. Save your money and avoid this place at all costs. I do not recommend staying here.
Stayed 7 nights in Oct 2024