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Tru by Hilton Jackson, MI

2.5 star property

Photo gallery for Tru by Hilton Jackson, MI

Reception
Lobby
Exterior
Room, 2 Queen Beds, Accessible, Bathtub
Pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Housekeeping
  • Laundry
  • Pet-friendly
  • 24/7 front desk

Explore the area

Map
2401 Shirley Dr, Jackson, MI, 49202
  • JAX 60
    ‪5 min drive‬
  • Henry Ford Allegiance Health
    ‪6 min drive‬
  • Cascade Falls
    ‪8 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Holiday Inn Jackson NW - Airport Road by IHG

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, (552)
The price is NZ$186
for 1 room
includes taxes & fees
30 Jun - 1 Jul
Holiday Inn Jackson NW - Airport Road by IHG

About the area

Jackson

Located in Jackson, Tru by Hilton Jackson, MI is within a 5-minute drive of Jackson Crossing Mall and R.A. Greene Park. .This hotel is 1.9 mi (3.1 km) from Lions Park and 2.1 mi (3.3 km) from Rod Mills Park.

What's nearby

  • Art 634 - 4 min drive - 4.3 km
  • Michigan Theatre of Jackson - 5 min drive - 5.0 km
  • JAX 60 - 5 min drive - 4.3 km
  • Henry Ford Allegiance Health - 6 min drive - 6.1 km
  • Cascade Falls - 8 min drive - 6.7 km

Getting around

  • Jackson Station - 5 min drive
  • Detroit Metropolitan Wayne County Airport (DTW) - 63 min drive

Restaurants

  • ‪Starbucks - ‬2 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Culver's - ‬4 min drive
  • ‪Panera Bread - ‬3 min drive
  • ‪Panda Express - ‬3 min drive

About this property

Tru by Hilton Jackson, MI

Hotel in Jackson with free breakfast and a 24-hour fitness center
Tru by Hilton Jackson, MI offers 93 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 93 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless internet access is available. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Enjoy the recreation opportunities such as a 24-hour fitness center or make use of other amenities including complimentary wireless internet access.
Grab a bite from the grocery/convenience store serving guests of Tru by Hilton Jackson, MI. A complimentary buffet breakfast is served daily from 6:00 AM to 9:00 AM.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru Hilton Jackson MI Hotel
Tru Hilton Jackson MI
Tru by Hilton Jackson, MI Hotel
Tru by Hilton Jackson, MI Jackson
Tru by Hilton Jackson, MI Hotel Jackson

Tru by Hilton Jackson, MI Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 558 out of 922 reviews
Rating 8 - Good. 217 out of 922 reviews
Rating 6 - Okay. 76 out of 922 reviews
Rating 4 - Poor. 35 out of 922 reviews
Rating 2 - Terrible. 36 out of 922 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is supposed to be part of the Hilton. The TV didn’t work. The was a crawling bug in one of the beds. If you look at the picture for the breakfast. It looks impressive. In actuality. I have had better breakfast at a Roadway In. They only had a few things. Very disappointing
Stayed 1 night in Mar 2025

8/10 Good

nikki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was basic very basic out of everything no pancakes no sugar no nothing and I'll put in here there is no garbage cans in that room or near our room we had to walk a distance to throw our garbage away and you had one little tiny garbage can in that room
Stayed 2 nights in Mar 2025

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. Staff were friendly and polite.
Stayed 1 night in Feb 2025

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place at Great Price
Stayed 1 night in Feb 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beds. Friendly staff. Located within 10 mins of food and shopping.
Stayed 1 night in Mar 2025

8/10 Good

Deanna

Disliked: Room comfort

BEDS not comfortable at all

The beds are horrible...way to hard not comfortable at all. The pillows are just a joke. Rooms are small, walls are thin. You can hear everything. When people get a hotel room they expect the beds to be perfect so they can rest
Stayed 2 nights in Mar 2025

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
Was very friendly and very understand with a hotel to of high school bowers

10/10 Excellent

Rebecca

Stayed 1 night in Feb 2025

8/10 Good

Rickey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and comfortable
Stayed 2 nights in Feb 2025

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Que

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our standard king room was clean, no issues. Hallways were good, the front desk staff was nice too. Breakfast was a bit sketchy, like they didn’t put enough out, I only got coffee, even though I got downstairs only 20 mins after opening. Overall, a good stay. Would definitely keep the brand in rotation.
Stayed 1 night in Feb 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was super clean. Breakfast was good.
Stayed 1 night in Feb 2025

10/10 Excellent

Scott

Stayed 2 nights in Feb 2025

6/10 Okay

Dustin

Liked: Staff & service
Disliked: Property conditions & facilities

Just ok for a night.

The hotel was just ok. Not dirty, but some of the tiles on the floor were coming up. The bathroom had scale on the fixtures, the bed was pretty hard for me. The staff was super friendly though. The hotel definitely felt like it used to be a lower class hotel, not what i expect from a Hilton brand. Also we were right by a side door and could hear people coming in and out all night.
Stayed 1 night in Feb 2025

10/10 Excellent

Emily

Stayed 1 night in Feb 2025

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Nate

Stayed 1 night in Feb 2025

10/10 Excellent

Zach

Stayed 1 night in Feb 2025

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Very clean.
Stayed 1 night in Feb 2025

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay !
Stayed 1 night in Dec 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cool hotel!

Great place - very clean. Comfy. I had wanted to hot tub and there is none but I knew that going in. The staff was very friendly. The only thing that could have been better was a hot tub! The lobby with foosball and great colors, modern furniture was very attractive to the younger kids who are always bored.
Stayed 1 night in Feb 2025

10/10 Excellent

Daryl

Stayed 4 nights in Jan 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely accommodating. Lobby area was great for hanging out.
Stayed 2 nights in Jan 2025

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2025