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Hilton Garden Inn Jacksonville JTB/Deerwood Park

3.0 star property

Photo gallery for Hilton Garden Inn Jacksonville JTB/Deerwood Park

Exterior
Terrace/patio
Lobby sitting area
Presidential Suite, 1 Bedroom
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
9745 Gate Pkwy N, Jacksonville, FL, 32246
  • Place, Cinemark Tinseltown Jacksonville
    ‪5 min walk‬
  • Place, St. Johns Town Center
    ‪3 min drive‬
  • Place, Mayo Clinic Florida
    ‪11 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪28 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

9.2 out of 10
Wonderful
(66 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds

9.6 out of 10
Exceptional
(17 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

9.8 out of 10
Exceptional
(10 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

7.6 out of 10
Good
(4 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible (Hearing)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, Accessible (Hearing)

9.4 out of 10
Exceptional
(3 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible (Hearing)

8.0 out of 10
Very good
(1 review)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Allergy Friendly (Pure Wellness)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, Allergy Friendly (Pure Wellness)

8.0 out of 10
Very good
(1 review)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Allergy Friendly (Pure, Hearing)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, Accessible, Allergy Friendly (Pure, Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Allergy Friendly (Pure Wellness)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Allergy Friendly (Pure Wellness)

10.0 out of 10
Exceptional
(2 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Pure, Mobility & Hearing)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, Bathtub (Pure, Mobility & Hearing)

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Drinks & Snacks)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds (Drinks & Snacks)

  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Drinks & Snacks)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Drinks & Snacks)

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room

Bathroom

Deluxe King Room

  • Sleeps 2

2 Double Beds

  • Sleeps 4

Two Double Beds-Pure Wellness

  • Sleeps 4

King Room

  • Sleeps 2

King Room - Hearing Accessible

  • Sleeps 2

King Room With Bathtub-Mobility/Hearing Accessible

  • Sleeps 2

King Room With Roll-in Shower-Mobility/Hearing Accessible

  • Sleeps 2

Premium Guest Room With 1 King Bed And In-Room Drinks-Snacks

  • Sleeps 2

Room with Two Double Beds - Hearing Accessible

  • Sleeps 4

One-Bedroom King Suite

  • Sleeps 2

2 Double Premium With In-Room Drink

  • Sleeps 4

Pure Wellness King Room

  • Sleeps 2

Mobility/Hearing Accessible Pure Wellness King Room with Tub

  • Sleeps 2

Hearing Accessible Pure Wellness Two Double Room

  • Sleeps 4

Mobility/Hearing Accessible Two Double Room with Roll in Shower

  • Sleeps 4

Similar properties

Exterior
Hotel Indigo Jacksonville-Deerwood Park by IHG
  • Pool
  • Spa pool
  • Pet-friendly
  • Parking included
4.6 out of 5, Wonderful, 1,000 reviews
The price is NZ$224
includes taxes & fees
21 Dec - 22 Dec
Hotel Indigo Jacksonville-Deerwood Park by IHG

About the area

Jacksonville

With a stay at Hilton Garden Inn Jacksonville JTB/Deerwood Park in Jacksonville (Southside), you'll be within a 5-minute drive of Saint Vincent's Medical Center Southside and St. Johns Town Center. .This family-friendly hotel is 2.7 mi (4.3 km) from Hands on Children's Museum and 3.2 mi (5.2 km) from University of North Florida.

What's nearby

  • Cinemark Tinseltown Jacksonville - 5 min walk - 0.4 km
  • Saint Vincent's Medical Center Southside - 3 min drive - 4.0 km
  • St. Johns Town Center - 3 min drive - 4.7 km
  • University of North Florida - 5 min drive - 6.3 km
  • Mayo Clinic Florida - 11 min drive - 15.4 km

Getting around

  • Jacksonville Station - 21 min drive
  • Jacksonville International Airport (JAX) - 27 min drive

Restaurants

  • ‪Starbucks - ‬4 min walk
  • ‪McDonald's - ‬8 min walk
  • ‪Chick-fil-A - ‬7 min walk
  • ‪Miller's Ale House - ‬8 min walk
  • ‪Phở Today - ‬7 min walk

About this property

Hilton Garden Inn Jacksonville JTB/Deerwood Park

Family-friendly hotel with a 24-hour fitness center and a 24-hour business center
Hilton Garden Inn Jacksonville JTB/Deerwood Park offers 119 accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 37-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Jacksonville hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
Make yourself at home in one of the 119 guestrooms featuring refrigerators and microwaves. Your pillowtop bed comes with down comforters and premium bedding. Wired and wireless internet access is complimentary, while 37-inch LCD televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Be sure to enjoy recreational amenities, including an outdoor pool, a hot tub, and a 24-hour fitness center. Additional amenities at this hotel include wireless internet access (surcharge), a fireplace in the lobby, and a banquet hall.
Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's room service (during limited hours). Cooked-to-order breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include wired internet access (surcharge), a 24-hour business center, and express check-in. Planning an event in Jacksonville? This hotel has 2002 square feet (186 square meters) of space consisting of conference space and 4 meeting rooms. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (USD 4.95 per day); wired internet (surcharge)

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 12.95 per person
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • High chair
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2,002 square feet of conference space
  • 24-hour business centre
  • 4 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1999
  • Fireplace in lobby

Room amenities

Bedroom

  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive smart lock details
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
3 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 12.95 per person
  • Fee for wireless internet in public areas: USD 4.95 per day (rates may vary)
  • Fee for wired internet in public areas: USD 4.95 per day (rates may vary)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Jacksonville JTB/Deerwood Park
Hilton Garden Inn JTB/Deerwood
Hilton Garden Inn JTB/Deerwood Hotel Jacksonville Park
Hilton Garden Inn Jacksonville JTB/Deerwood Park Hotel
Hilton Garden Inn JTB/Deerwood Park Hotel
Hilton Garden Inn JTB/Deerwood Park
Hilton Garden Inn Jacksonville JTB/Deerwood Park Hotel
Hilton Garden Inn Jacksonville JTB/Deerwood Park Jacksonville

Hilton Garden Inn Jacksonville JTB/Deerwood Park Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 637 out of 1001 reviews
Rating 8 - Good. 233 out of 1001 reviews
Rating 6 - Okay. 59 out of 1001 reviews
Rating 4 - Poor. 42 out of 1001 reviews
Rating 2 - Terrible. 30 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Keith, miami beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfy, and the staff was excellent. We wanted to change our room and they were very accommodating
Stayed 2 nights in Sep 2025

8/10 Good

Pilar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel close to I-95

Pet-friendly area, everything was clean and the area was nice.
Stayed 1 night in Aug 2025

10/10 Excellent

Kyla

Stayed 5 nights in Aug 2025

10/10 Excellent

Tuang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Ermias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness
It was nice. Breakfast too expensive though
Stayed 3 nights in Aug 2025

6/10 Okay

Danyell

Stayed 3 nights in Aug 2025

6/10 Okay

danyell

Travelled with family
Disliked: Amenities, property conditions & facilities
I found out the room only had one bed, and my kids were staying with me. I had to buy an air mattress and then purchase an additional one the next day, without receiving an apology or even an offer for a discount. This will be my last time staying at the Hilton Garden.
Stayed 2 nights in Aug 2025

6/10 Okay

Rina

Stayed 2 nights in Aug 2025

2/10 Terrible

Arelys

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

I would not stay here again

As soon as we got off the elevator on to our floor the smell of mold and moisture hit you. They have portable AC/air purifiers in the halls running constantly. Our room smelled like a wet towel that had been left in a pile on the floor over a week. Our bathroom door was water damaged.
Stayed 1 night in Aug 2025

8/10 Good

OLEG

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brecfast was not included.
Stayed 4 nights in Aug 2025

6/10 Okay

Jessica

Liked: Staff & service
Disliked: Amenities
Very loud hotel, traffic noise heard from my room. The receptionist was kind enough to move my room but still noisy with several high powered fans running in every hallway. The fridge in the room was beat up & noisey buzzing all night so I had to unplug it. I just needed quiet to sleep but was difficult.
Stayed 3 nights in Aug 2025

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The folks at the front desk were great. Plus, they reach out to me via text to ensure I was enjoying my stay. Excellent service
Stayed 2 nights in Aug 2025

10/10 Excellent

lasadra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Damtew

Business traveller
Liked: Property conditions & facilities
Breakfast was not the below the usual standard. And check-in wasn’t the best experience. I literally had to ask for water . Even if they know I was a gold member they ignored me. They gave me later because I asked for it
Stayed 1 night in Aug 2025

10/10 Excellent

RANDI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jacksonville Owes Me Nothing

It was the quiet retreat beautifully located near many eateries, the movies and many other fun activities I desired, needed and GOT! Thanks H-dawg🤗 Jacksonville
Stayed 3 nights in Aug 2025

10/10 Excellent

stuart

Liked: Property conditions & facilities
Good
Stayed 2 nights in Aug 2025

6/10 Okay

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice area, the bed was awfully firm and the pillows were pancake flat.
Stayed 2 nights in Aug 2025

10/10 Excellent

Tia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Ermias

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

LUIS EDUARDO, Renton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk personnel are very welcoming and helpful
Stayed 2 nights in Aug 2025

4/10 Poor

Lisa

Disliked: Staff & service, property conditions & facilities

Room/Floor at Hilton a mess

Room was a mess - door looked like it was busted in. shades had no remote - we couldn't open them. power/usb ports did not work on each of nightstands. toilet paper holder kept falling off, stain on chair, loud noisy mechanical unit running 24/7 plugged in through a room that had wires all over it and kids were playing in it. we asked front desk for engineer, they never showed they told us they did not have another room for us that was handicap accessible with king bed.
room by ours that they left unlocked with mechanical unit running
room with mechanical
shade with no way to open
missing remote
Stayed 2 nights in Aug 2025

8/10 Good

TAMIKA

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very professional and friendly. The location of this property was kind of odd but there are a ton of restaurants in the area and it's really close to St Jonh's Town Center. The hidden fees were insane though! Luckily I had the extra $300 they charged for booking through Expedia instead of their hotel's website. The desk clerk suggested that was the reason most people stay at an IHG hotel...
Front of Hotel
Stayed 4 nights in Aug 2025

10/10 Excellent

Aishia

Stayed 1 night in Aug 2025