8/10 Good
Barbara, Rockledge
4 May 2025
Liked: Cleanliness, staff & service, property conditions & facilities
The lobby of this hotel is unique, pretty, and inviting for a Hilton Garden Inn. I had reserved a king room, but upon check-in I was upgraded to Pure Room #428 when no kings were left. I had no problem with this at all. The room had a dehumidifier, all toiletries were hypoallergenic/paraben free, and it was on the corner overlooking a lake. It was very quiet, peaceful, and clean. When I return to Jacksonville to visit my son again, I would stay in this exact room again. Constructive feedback: In my career, I oversee operations and maintenance, so I noticed a couple of things that perhaps the average person would overlook. First, my room was on the 4th floor, and the exterior windows need a good wash. They were badly streaked and had green mold growing along the bottom and up the sides. I have seen this same issue at other hotels and usually it's because multilevel window washing only occurs 1-2 times per year. Another minor issue was that the handle of the hair dryer would not stay open unless you held it a certain way. It probably needs to have a little work done on it or replaced. Unlike most other Hilton Garden Inns, at this location you have to pay for breakfast. $10.95 for continental, or $19.95 for full buffet. I skipped breakfast at the hotel, but the coffee in the room and lobby was good. Overall, a strong 4 star rating from me.
Barbara
Stayed 1 night in May 2025