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Southbank Hotel by Marriott Jacksonville Riverwalk

3.5 star property

Photo gallery for Southbank Hotel by Marriott Jacksonville Riverwalk

Bar (on property)
Room, 2 Queen Beds, Pool View
Outdoor wedding area
Lobby lounge
Premium bedding, down duvets, pillow-top beds, in-room safe

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
1515 Prudential Dr, Jacksonville, FL, 32207
  • Place, VyStar Veterans Memorial Arena
    ‪6 min drive‬
  • Place, Daily's Place
    ‪6 min drive‬
  • Place, EverBank Stadium
    ‪7 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪26 min drive‬

Room options

King Room with Pool View

  • Sleeps 2

Two Queen Room with Pool View

  • Sleeps 4

View all photos for Room, 2 Queen Beds, Pool View

Room, 2 Queen Beds, Pool View

Room, 2 Queen Beds, Pool View

8.6 out of 10
Excellent
(11 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(126 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom (Partial Water View)

View from room

Junior Suite, 1 Bedroom (Partial Water View)

7.0 out of 10
Good
(11 reviews)
  • River view
  • 74 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Pool View

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, River View (Partial River View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, River View (Partial River View)

9.0 out of 10
Wonderful
(19 reviews)
  • River view
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds

8.8 out of 10
Excellent
(77 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, River View (Partial River View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, River View (Partial River View)

7.4 out of 10
Good
(11 reviews)
  • River view
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

Two Queen Room

  • Sleeps 4

Room with Partial River View

  • Sleeps 2

One Bedroom Junior Suite with View with Partial Water View

  • Sleeps 4

King Room with Partial St. Johns River View

  • Sleeps 2

King Room

  • Sleeps 2

View all photos for Room, 1 Queen Bed, River View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 Queen Bed, River View

8.0 out of 10
Very good
(13 reviews)
  • River view
  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

Executive Suite

  • Sleeps 4

Governors Suite

  • Sleeps 4

View all photos for Room, 1 King Bed, River View (Mobility Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, River View (Mobility Accessible, Tub)

7.6 out of 10
Good
(4 reviews)
  • River view
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

Guest Room, 2 Queen, St. Johns River View

  • Sleeps 4

Poolside Cabana Suite, 1 Bedroom Larger Suite, King Or Queen

  • Sleeps 6

Poolside Cabana Suite, 1 Bedroom Larger Suite, 1 King, Pool

  • Sleeps 4

Presidential Suite, 2 Bedroom Presidential Suite, Top Floor

  • Sleeps 6

Similar properties

Exterior
Hyatt Regency Jacksonville
Downtown Jacksonville
  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
4.5 out of 5, Wonderful, 1,611 reviews
The price is NZ$319
includes taxes & fees
21 May - 22 May
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About the area

Jacksonville

A stay at Southbank Hotel by Marriott Jacksonville Riverwalk places you in the heart of Jacksonville, within a 5-minute drive of Baptist Medical Center Jacksonville and VyStar Veterans Memorial Arena. .This hotel is 2.3 mi (3.8 km) from EverBank Stadium and 2.5 mi (4 km) from Daily's Place.

What's nearby

  • Metropolitan Park - 15 min walk - 1.3 km
  • Florida Theatre - 18 min walk - 1.6 km
  • VyStar Veterans Memorial Arena - 6 min drive - 2.6 km
  • Daily's Place - 6 min drive - 3.3 km
  • EverBank Stadium - 7 min drive - 3.6 km

Getting around

  • Riverplace Station - 7 min walk
  • Jacksonville Station - 15 min drive
  • Jacksonville, FL (CRG-Jacksonville Executive at Craig) - 25 min drive

Restaurants

  • ‪Ruth's Chris Steak House - ‬10 min walk
  • ‪The Bearded Pig - ‬14 min walk
  • ‪The Southern Grill - ‬7 min walk
  • ‪Shor Seafood Grill & Tavern - ‬20 min walk
  • ‪V Pizza - ‬10 min walk

About this property

Southbank Hotel by Marriott Jacksonville Riverwalk

Southbank Hotel by Marriott Jacksonville Riverwalk offers 322 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Jacksonville hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Stay in one of 322 guestrooms featuring flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Jacksonville? This hotel has 39425 square feet (3663 square meters) of space consisting of a conference center and 22 meeting rooms. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
Southbank Hotel by Marriott Jacksonville Riverwalk has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Uncovered parking on site (USD 16 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 22 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site valet and self parking

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 5 to 20 for adults and USD 5 to 10 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business centre
  • Conference centre (39,425 square foot of space)

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Grab bar near toilet (86 centimetre high)
  • Handrails in stairways (86 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (86 centimetre high)

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1980
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from August 1 2025 to July 31 2026 (completion date subject to change). The following areas are affected:
  • Exterior
  • Lobby
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per night, plus a one-time cleaning fee of USD 50
Service animals are welcome, and are exempt from fees
2 total (up to 25 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per stay
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5 to 20 for adults, and USD 5 to 10 for children
  • Uncovered self parking fee: USD 16.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 22.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per night plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Jacksonville Riverwalk
Wyndham Jacksonville Riverwalk Hotel
Jacksonville Wyndham Riverwalk
Riverwalk Jacksonville
Wyndham Jacksonville
Wyndham Jacksonville Riverwalk
Wyndham Riverwalk
Wyndham Riverwalk Hotel Jacksonville
Wyndham Riverwalk Jacksonville
Lexington Hotel Conference Center Jacksonville Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Jacksonville Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Jacksonville Riverwalk
Lexington Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Hotel Conference Center Jacksonville Riverwalk
Lexington Jacksonville Riverwalk
Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
Lexington Riverwalk
Lexington Hotel Conference Center Jacksonville Riverwalk
Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
Wyndham Jacksonville Riverwalk

Southbank Hotel by Marriott Jacksonville Riverwalk Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 872 out of 1653 reviews
Rating 8 - Good. 353 out of 1653 reviews
Rating 6 - Okay. 203 out of 1653 reviews
Rating 4 - Poor. 120 out of 1653 reviews
Rating 2 - Terrible. 105 out of 1653 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Kelli

Travelled with group
Room was ok. Parking was not clearly marked and there was a McDonald’s French fry on the floor in front of our room for the duration of our stay. We didn’t put it there, and legend says it’s still there to this day.
Stayed 2 nights in Feb 2026

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities
Staff were incredibly nice and patient with questions. The location of the hotel was great. It was also very clean.
Stayed 1 night in Feb 2026

4/10 Poor

Tucker

Disliked: Cleanliness, amenities
Room was small but adequate. Plugs did not work to charge my phone, etc. Was not told that their was a $100 deposit just to use it for paying to park?? Never stayed in a hotel that you had to "pay to park" there...
Stayed 1 night in Feb 2026

6/10 Okay

Scott

Stayed 2 nights in Feb 2026

8/10 Good

Mia, Thomasville

Liked: Cleanliness, property conditions & facilities
Clean and neat room
Stayed 1 night in Jan 2026

10/10 Excellent

Anthony

Stayed 1 night in Feb 2026

10/10 Excellent

Sean

Stayed 2 nights in Jan 2026

10/10 Excellent

Jaleesa

Stayed 1 night in Feb 2026

6/10 Okay

Aubrey

Liked: Cleanliness, staff & service
The room was a little disheveled. Not all the lights work. There were really small pillows and only a couple of them. The bathroom had a strange smell but the staff was very friendly
Stayed 1 night in Jan 2026

10/10 Excellent

Venter Wright

Liked: Cleanliness, amenities, property conditions & facilities
Nice room courteous staff
Stayed 2 nights in Jan 2026

2/10 Terrible

Donald

By travel bags were stolen in room, suspectfully from workers cleaning the room
Stayed 3 nights in Jan 2026

2/10 Terrible

rolando

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
During a five-day stay, the room was never cleaned. The facilities are in poor and outdated condition. The bathrooms had a constant unpleasant odor. Additionally, the surrounding area felt unsafe, and the overall environment was negative and uncomfortable.
Stayed 5 nights in Jan 2026

8/10 Good

Jeremy

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Amenities
Room was ok. Was not a fan of there being no breakfast included with the stay and they give you the option of paying $17 to self park or $22 to “valet” but I understand the location being downtown only allows them a small spot as far as parking spaces goes. I just wish. That aspect were brought to my attention before I booked, but it is understandable that they do not want to advertise their product by saying “by the way, we don’t give you free breakfast and you have to pay extra for parking here”. Other than that, this day was OK. You can tell the place is going through renovation but the location was a great spot right by the Riverwalk which was nice to enjoy during the daytime. Hoping they eventually get to the level of what is expected in all other Marriott locations.
Stayed 1 night in Jan 2026

8/10 Good

Stephanie

Stayed 1 night in Jan 2026

8/10 Good

Roderick A.

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel very nice, and clean! Two guys at the bar (bartenders) were Awesome, very friendly, and attentive. Bar area was full of people socializing, but the guys kept the drinks & music flowing with a smile. They made are stay enjoyable
Stayed 2 nights in Jan 2026

8/10 Good

colin

Stayed 3 nights in Jan 2026

10/10 Excellent

Aeneas

Stayed 1 night in Jan 2026

4/10 Poor

Tiffany, Port Allen

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Poorly lit lobby and shower was dirty. Beware! The lobby had limited lights on during the our entire stay. I had to clean the shower before use. Service was awful. Our 2nd night, the 2 comp bottles of water was not in the room. When asked about it at the front desk, we were told they had non and did not plan to restock. Hotel may have been under renovations, unclear. Reviews were good on Expedia but it does not live up to the Marriot brand.
Stayed 2 nights in Jan 2026

10/10 Excellent

Pernell, Paterson

Liked: Cleanliness, amenities, property conditions & facilities
Excellent place to stay.
Stayed 3 nights in Jan 2026

10/10 Excellent

Dexter

Stayed 1 night in Jan 2026

10/10 Excellent

Latoya

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was nice and clean
Stayed 1 night in Jan 2026

6/10 Okay

Margaret

Travelled with partner
Liked: Cleanliness
The room was basic, less than we expected from a Marriott in this trendy location. There was an atmosphere of something gone wrong here--emptiness, indifference.
Stayed 1 night in Jan 2026

10/10 Excellent

Matthew

Stayed 1 night in Jan 2026

6/10 Okay

Michael

Stayed 2 nights in Jan 2026

8/10 Good

Marco

Stayed 3 nights in Jan 2026